Customer Service Technician

Jobtailor; Lisboa; Presencial; EUR 17 000 - 26 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Service professional to be the primary contact for clients and partners, delivering excellent service by phone, email and post. You will receive, process and close service requests, and prepare documentation to resolve client queries.

The role involves managing contract terminations, amendments and assignments, handling balance confirmations and invoices, and supporting process improvements with suppliers and resellers.

Qualificações

• Bachelor’s degree in Economics, Finance or Business Management, or equivalent education.
• Proven ability to work with MS Excel at an intermediate or advanced level.
• Strong analytical mindset with problem-solving orientation and service quality focus.
• Excellent communication skills with stakeholders and ability to work under pressure.
• Disciplined, methodical and organised with a strong work ethic.
• Team player who can handle multiple interlocutors and adapt to IT systems.

Responsabilidades

• The Customer Service team is the first point of contact for clients and partners via phone, post, and e-mail.
• Receive, process, monitor and close service requests received by phone, email or post.
• Prepare documentation to resolve client queries and requests.
• Prepare and process early contract terminations, amendments and assignments/subrogations.
• Manage and send balance confirmations, payment plans and invoices.
• Provide customer support while identifying opportunities for process improvements.

Conhecimentos

Analytical thinking

Customer focus

Communication skills

Teamwork

MS Excel

English proficiency

Organisational discipline

Formação académica

Bachelor’s degree in Economics, Finance or Business Management

Ferramentas

MS Excel

Descrição da oferta de emprego

Responsibilities

• The Customer Service team acts as the first point of contact for clients and partners throughout the contractual relationship, providing excellent service via phone, post, and e‑mail.
• Receive, process, monitor and close service requests received by phone, email or post.
• Prepare the necessary documentation to resolve client queries and requests.
• Prepare and process early contract terminations, contract amendments and contract assignments/subrogations.
• Manage and send balance confirmations, payment plans, and requests for copies of contractual documents and invoices.
• Provide customer support.
• Contribute to maximising commercial opportunities by proactively participating in process improvements and identifying and reporting opportunities while in contact with suppliers/resellers.

Requirements

• Bachelor’s degree, preferably in Economics, Finance or Business Management, or equivalent education, with professional experience in a similar or related role.
• Intermediate or advanced level of English (written and spoken).
• Knowledge of MS Excel (intermediate or advanced level).
• Essential skills: analytical mindset with a problem‑solving orientation, customer focus and commitment to service quality, excellent communication skills with various stakeholders, ability to work under pressure, and adaptability to different tasks, responsibilities and IT systems.
• We are looking for a disciplined, methodical and organised person with a strong work ethic, willing to contribute to the improvement of internal processes and eager to face new challenges.
• A dynamic individual experienced in dealing with multiple interlocutors, who pays attention to detail and has a strong ability to work in a team.