Program Support Team Executive

SYNNEX Corporation; Porto; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Well-being programs

Diversity & Inclusion

Global networking

Community volunteering

Resumo da oferta

TD SYNNEX is seeking a program support professional to ensure quality, continuous assistance for Autodesk Learning Partner programs and to handle administration tasks across the programs.

The role focuses on managing escalations, renewals, onboarding of new applications, and global reporting, while coordinating with product and support teams to maintain high service quality.

Qualificações

• Numerate with strong analytical skills.
• Excellent time management and prioritization.
• Clear communication in English and with team members.
• Proficient in Word, Excel and Outlook.
• Strong interpersonal skills and attention to detail.
• Knowledge of IT channel, vendors and programs is a plus.

Responsabilidades

• Provide first line support for the program within a 3 day KPI.
• Manage escalations to resolution.
• Generate and distribute renewal processes from central team.
• Process new applications after Sales approval to onboarding.
• Manage license renewals.
• Create and maintain global reporting requirements.
• Coordinate with PSM and Support Team for consistent service quality.
• Escalate issues to management and drive resolution.

Conhecimentos

Highly numerate

Time management

Communication skills

English proficiency

MS Word

MS Excel

MS Outlook

Interpersonal skills

Attention to detail

IT industry knowledge

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

Job Purpose:

To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs

Responsibilities:

• Responsible for first line support of program within 3 day KPI
• Manage escalations to resolution
• Generation and Distribution of all renewal processes from central tea
• New Applications - Once passed by Sales team, process through to onboarding
• License renewal management
• Creation and Maintenance of Global Reporting Requirements
• Coordinating with PSM and Support Team members to ensure quality level of service at all times
• Escalation of issues to Management and others, and management of issue to resolution

Knowledge Skills and Experience:

• Highly numerate
• Time management and prioritizing skills
• Good communication skills
• Very good level of English
• Working knowledge of Microsoft Word, Microsoft Excel and Outlook.
• Interpersonal Skills
• High attention to detail and accuracy
• IT industry knowledge - Channel, Vendors, Programme and Competition would be an advantage

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

You may be exactly the person we're looking for! At TD SYNNEX (NYSE: SNX), we're proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make we who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook