Customer Service Representative — Remote, End-to-End Support

Amcor Limited; Porto; Hybrid; EUR 21,000 - 32,000; Full time

Job summary

Amcor Limited in Porto is seeking a Customer Service Representative to centralize contact between customers and Amcor, delivering excellent service within a dynamic team. The role requires autonomy, strong organization, and the ability to coordinate with internal and external stakeholders while supporting continuous improvement.

You will manage end-to-end order processes in SAP/Salesforce, monitor customer needs, resolve issues, and contribute to value-added services, with a focus on timely,

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English, Polish - nice to have.
• Excellent interpersonal and communication skills

Responsibilities

• Manage end to end order management, from order placement through to delivery in SAP/Salesforce and ERP systems.
• Coordinate with neighbouring functions to meet customer requirements and communicate delays or alternatives.
• Lead periodic performance reviews with customers and internal teams.
• Proactively manage customer forecasts and finished goods levels in collaboration with other functions.
• Handle customer complaints with prompt feedback and coordinate credit/debits where needed.
• Support disputed invoices and inquiries with Finance for timely resolutions.

Skills

Customer Focused

Results Oriented

Excel skills

Interpersonal skills

Time management

Tools

SAP

Salesforce.com

Job description

Amcor Limited in Porto is seeking a Customer Service Representative to centralize contact between customers and Amcor, delivering excellent service within a dynamic team. The role requires autonomy, strong organization, and the ability to coordinate with internal and external stakeholders while supporting continuous improvement.

You will manage end-to-end order processes in SAP/Salesforce, monitor customer needs, resolve issues, and contribute to value-added services, with a focus on timely,