Customer Service Representative Dutch Speaker

Nordicrecruiters; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + bonuses

On-site in Lisbon

Growth opportunities

Travel perks

International team environment

Resumo da oferta

Nordicrecruiters is hiring a Customer Service Representative (Dutch) to join our client in Lisbon, on-site. You will assist customers via phone, email, chat, and social media, ensuring clear, friendly and accurate information while handling bookings and basic technical questions.

Fluency in Dutch and strong English are required, with multi-channel communication skills and a proactive, organized approach. The role includes competitive pay, bonuses, growth opportunities, and travel perks in a

Qualificações

• Native or fluent in Dutch (C2 level), with strong English communication (minimum B2)
• Previous experience in customer service is an advantage, but your communication skills and enthusiasm matter most
• Comfortable across multiple channels (phone, email, chat), and adept at learning new tools quickly
• Detail‑oriented, organized, and able to adapt in a fast‑moving support team
• Ready to thrive in a dynamic environment with professional development on offer

Responsabilidades

• Interact with customers via phone, email, live chat, and social media, delivering clear, friendly and accurate information
• Resolve inquiries regarding services, bookings, and basic technical issues while following company policies
• Document customer interactions in our CRM systems and elevate issues when needed
• Prioritize and manage a queue of service tickets, collaborating with colleagues and technical teams
• Suggest improvements to service processes and contribute to team knowledge sharing

Conhecimentos

Dutch language

English communication

Multichannel support

Descrição da oferta de emprego

Are you fluent in Dutch and ready to grow your customer experience career in a vibrant European city? Join our team in Lisbon, Portugal, as a Customer Service Representative (Dutch language) where you'll support a leading travel & tourism brand in an on-site role filled with energy, culture, and opportunity.

What You'll Do

• Interact with customers via phone, email, live chat, and social media, delivering clear, friendly and accurate information
• Resolve inquiries regarding services, bookings, and basic technical issues while following company policies
• Document customer interactions in our CRM systems and elevate issues when needed
• Prioritize and manage a queue of service tickets, collaborating with colleagues and technical teams
• Suggest improvements to service processes and contribute to team knowledge sharing

Who You Are

• Native or fluent in Dutch (C2 level), with strong English communication (minimum B2)
• Previous experience in customer service is an advantage, but your communication skills and enthusiasm matter most
• Comfortable across multiple channels (phone, email, chat), and adept at learning new tools quickly
• Detail‑oriented, organized, and able to adapt in a fast‑moving support team
• Ready to thrive in a dynamic environment with professional development on offer

What We Offer

• Competitive salary with performance‑based bonuses
• On‑site role in Lisbon with experience the culture, energy, and lifestyle of Portugal’s capital city
• Professional growth opportunities within the BPO/outsourcing sector
• Work for a globally recognised travel & tourism brand and enjoy associated travel perks and discounts
• Supportive, international team environment where your contribution matters

Life in Lisbon

Living in Lisbon means enjoying sun‑drenched days, vibrant neighbourhoods, and a rich cultural scene. From historic tram rides to riverside cafés and pastel de nata on every corner, Portugal’s capital blends high energy with relaxed living all at a cost that allows you to thrive both professionally and personally.

If you're ready to speak Dutch, delight customers, and build your career in Portugal, apply today your next big opportunity is in Lisbon!