Customer Service Representative

Working Adventures; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training (2 months)

Resumo da oferta

Working Adventures in Lisbon is seeking a Customer Service Representative to support German-speaking customers via email, social media and phone, while communicating in English within an international team.

You will receive two months of paid training, thrive in a welcoming multicultural environment, and grow in a role focused on high-quality service and building trust. Relocation to Lisbon for at least 12 months is required.

Qualificações

• Fluent in German and English.
• Excellent communication and customer service skills.
• Willing to relocate to Lisbon for at least 12 months.

Responsabilidades

• Greeting and communicating with customers in a friendly and professional manner;
• Offering high levels of customer service for questions and problems and informing them about actions and offers on-site;
• Building a trusting relationship through precise answers and a positive demeanor;
• Updating customer accounts or details when needed.

Conhecimentos

German

English

Communication

Customer service

Descrição da oferta de emprego

Wage a new adventure as a customer service agent in Lisbon and work for one of the world's best-known technology companies. Officially the position is called Customer Service Representative, but we think Customer Superhero suits better! You will primarily assist German-speaking customers via email, social media and phone while you communicate in English in the international team – thus good English skills are important. With intensive coaching and training you develop into a true pro in your field. In short, your duties are:

Responsibilities

• Greeting and communicating with customers in a friendly and professional manner;
• Offering high levels of customer service for their questions and problems and informing them about actions and offers on-site;
• Building a trusting relationship through precise answers and a positive demeanor;
• Updating customer accounts or details when needed.

Benefits

• Paid training that lasts two months to learn workflows and how to handle customer inquiries.

Requirements

• Must be fluent in German and English.
• Willing to relocate to Lisbon for at least 12 months.
• Excellent communication and customer service skills.
• Salary: If you already have experience, you can start with a higher salary. And if not? A salary increase after 12 months.

Our client in Lisbon is an international company with a multicultural team where you will feel welcomed from day one. Sounds exciting? Then become part of the team and start your adventure in Lisbon!