Customer Service Representative

Cross Border Talents; Almada; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work环境

Career Growth Opportunities

Stable Full-Time Employment

Job summary

Cross Border Talents in Portugal is hiring a Customer Service Representative to support viewers in Italian and English across phone, chat, and email channels. You will act as a brand ambassador, resolving account and application inquiries with a focus on service quality.

The role requires EU work authorization, fluency in Italian and English, and the ability to work within a 50 km radius of Lisbon. Remote work is offered alongside comprehensive onboarding.

Qualifications

• Fluent Italian and English (C1+ level).
• EU Work Authorization required.
• Must reside within a 50 km radius of the Lisbon office.
• Strong customer service and communication skills.
• Technical troubleshooting skills and ability to support software-related issues.

Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Skills

Italian language

English language

Customer service

Technical troubleshooting

Account support

Tools

CRM software

Job description

Customer Service Representative

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Almada Portugal

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

• EU Work Authorization required
• Fluent Italian and English (C1+ level)
• Strong customer service and communication skills
• Technical troubleshooting skills and ability to support software-related issues
• Ability to support system configurations and network settings
• Customer-focused mindset with a passion for helping people
• Must reside within a 50 km radius of the Lisbon office

What We Offer

• Performance Bonus
• Daily Meal Allowance
• Remote Work Model
• Comprehensive Training & Onboarding
• International and Multicultural Work Environment
• Career Growth Opportunities
• Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week