Customer Service Representative

Cross Border Talents; Setúbal; Hybrid; EUR 19,000 - 32,000; Full time

Benefits offered by this job

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work

Career Growth Opportunities

Stable Full-Time Employment

Job summary

A Cross Border Talents procura um(a) Customer Service Representative para apoiar espectadores internacionais. Setúbal, com modelo de trabalho remoto, reportando-se a uma equipa multicultural, lidando com consultas em italiano e inglês através de telefone, chat e e-mails.

As responsabilidades incluem atendimento como primeiro ponto de contacto, resolução de questões técnicas, orientação sobre contas e candidaturas, e registos precisos de cada caso, contribuindo para elevada satisfação do cliente.

Qualifications

• Autorização de trabalho na UE.
• Fluência em italiano (C1+) e inglês (C1+).
• Habilidades fortes de atendimento ao cliente e comunicação.
• Capacidade de resolução de problemas técnicos e suporte a software.
• Capacidade de apoiar configurações de sistema e redes.
• Mentalidade centrada no cliente e paixão por ajudar pessoas.
• Residir a até 50 km do escritório de Lisboa.

Responsibilities

• Atuar como primeiro ponto de contacto para os espectadores.
• Fornecer suporte por telefone, chat e e-mail.
• Auxiliar clientes com dúvidas de conta e candidaturas.
• Fornecer suporte sobre funcionamento de software.
• Resolver problemas de configuração de sistema e redes.
• Fornecer respostas precisas e rápidas.
• Manter registos detalhados de interações e casos.
• Garantir elevado nível de satisfação do cliente.

Skills

EU Work Authorization

Fluent Italian

Fluent English

Customer service

Communication skills

Technical troubleshooting

System configuration

Network settings

Customer-focused

Job description

Customer Service Representative

Empresa : Cross Border Talents Tipo de Emprego : Periodo Integral Setúbal Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - Customer Service Representative

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week