Customer Service Associate | Part-time

Knokcare; Porto; Hybrid; EUR 10,000 - 15,000; Part time

Job summary

Knok is hiring a Customer Service Associate to support doctors during medical appointments and assist users with the Knok platform. You will handle inquiries, manage appointment requests and ensure a smooth, patient-friendly experience.

Ideal candidates communicate clearly in Portuguese, have customer service experience, and can multitask across emails, chats and calls, with a willingness to work evenings from Porto office.

Qualifications

• Excellent communication skills in Portuguese (written and spoken).
• Experience in customer service is preferred.
• Ability to multitask across emails, chats and calls.
• Wamiliarity with basic administrative tasks and data entry.

Responsibilities

• Book remote consultations.
• Handle emails, chats and calls related to consultations.
• Register and manage appointment requests.
• Monitor consultations activity in real time.
• Perform general administrative tasks.
• Provide feedback to other teams.
• Ensure a positive experience for doctors, customers and partners.
• Explain knok subscription plans.

Skills

Communication

Portuguese fluent

Multitasking

Customer service

Tools

CRM software

Job description

Learn About Knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Book remote consultations;
• Handle emails, chats and calls related to consultations;
• Registration and management of appointment requests;
• Controlling consultations activity in real time;
• Handle administrative tasks;
• Provide feedback to other teams;
• Ensure a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans.

About you

Requirements:

• Availability to work Monday to Friday from 17h to 21h or 21h to 01h.
• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;

Nice to have:

• You have previously worked in customer service and/or health care companies
• Immediate availability to start functions;
• Good level of English, spoken and written;
• Previous experience in working with healthcare and insurance providers.