Customer Service Agent

Encore Medical LP; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Development opportunities

Competitive benefits

Job summary

A Enovis, sede em Lisboa, procura um Pricing & Customer Master Data Specialist para apoiar o negócio DACH com uma gestão rigorosa de dados e políticas de preço. O candidato trabalhará com equipas em vários mercados europeus, assegurando dados precisos e processos eficientes.

O papel exige forte atenção aos detalhes, competências analíticas, fluência em alemão (C2) e inglês (B2), bem como experiência com ERP/CRM (Oracle/Salesforce) e uma atitude proativa de melhoria contínua.

Qualifications

• Requisitos: mínimo 2 anos em pricing, dados de clientes ou gestão de pedidos
• Experiência comprovada em melhoria de processos, qualidade de dados ou governança
• Elegível para trabalhar na UE e disponível para viagens ocasionais
• Fluência em alemão (C2) e inglês (B2) em comunicação escrita e falada

Responsibilities

• Criar e manter dados de clientes e listas de preços em ERP/CRM (Oracle, Salesforce)
• Validar dados para completude, exatidão e conformidade
• Gerir desvios de preço, aprovações e exceções de clientes
• Responder a consultas de dados e de pricing e coordenar resoluções
• Assegurar conformidade com políticas de preço e controles documentados
• Colaborar com equipas de Vendas, Finanças, CS, TI e outros stakeholders
• Alinhar padrões de master data entre mercados europeus
• Partilhar boas práticas e apoiar iniciativas regionais de MDM
• Apoiar upgrades de sistemas, testes e melhorias em pricing e master data
• Produzir análises ad hoc para identificar tendências e riscos

Skills

German (C2)

English (B2)

Microsoft Office

Data governance

Analytical skills

Tools

Oracle

Salesforce

Job description

Quem somos

SOBRE A ENOVIS

A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com .

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com .

As suas responsabilidades | What You'll Do

Pricing & Customer Master Data Specialist – DACH (Permanent, Full Time) | German and English

Location: Global Business Technology Hub – Lisbon, Portugal

Enovis is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether

www.enovis.com

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together?

As a key member of our Lisbon-based Customer Service and Master Data team, you will support the DACH business while collaborating with colleagues across our European direct markets to strengthen data quality, governance and service delivery.

Position Summary

We are seeking an experienced, detail-oriented Pricing & Customer Master Data Specialist to join our Lisbon-based team. In this role, you will maintain the accuracy, integrity and timely availability of pricing and customer master data across our systems and processes, supporting reliable order execution and a high-quality customer experience.

You will work closely with Sales, Finance, Customer Service, IT and other Master Data Management teams across European markets to resolve data issues, align processes, share best practices and support consistent data governance. Your contribution will help minimise pricing errors, improve data quality, strengthen controls and drive continuous improvement across the organisation.

Essential Functions

• Create, update and maintain customer master data and price lists in ERP and CRM systems, including Oracle and Salesforce
• Validate data for completeness, accuracy and compliance to prevent pricing and order-processing errors
• Manage and document price deviations, approval workflows, promotional pricing and customer-specific exceptions
• Respond to data and pricing queries, investigate root causes and coordinate timely resolution of escalations
• Ensure compliance with company pricing policies, governance standards and documented controls
• Collaborate with Sales, Finance, Customer Service, IT and other stakeholders to manage cross-functional data dependencies and communicate changes clearly
• Partner with MDM colleagues across European markets to align master data standards, processes and governance
• Share best practices, support knowledge transfer and contribute to regional MDM initiatives and process harmonisation
• Support system upgrades, testing and enhancements related to pricing and customer master data functionality
• Produce ad hoc analysis and reporting to identify trends, risks and improvement opportunities
• Drive continuous improvement and maintain clear, audit-ready process and quality documentation (QM)

What We Need

• Minimum two years of experience in pricing, customer master data, customer service, order management or a related data-focused role
• Demonstrated experience supporting process improvement, data quality or governance initiatives
• Legally eligible to work in the EU and available for occasional international travel
• Native or fluent German at C2 level or equivalent, with English at B2 level or above in both written and spoken communication

General Skills and Competencies

• Strong proficiency in Microsoft Office, experience with ERP and CRM systems( Oracle, Salesforce) or similar systems is highly advantageous
• Strong analytical and problem-solving skills, with the ability to identify trends and determine root causes
• High attention to detail and a structured, quality-focused approach to data handling
• Strong cross-functional collaboration and stakeholder-management skills, with the ability to work effectively across markets, cultures and time zones
• Proactive, clear communication style and confidence coordinating with regional and global teams
• Ability to prioritise multiple activities and adapt in a fast-paced, evolving environment
• Strong organisational skills, accountability and a collaborative team mindset
• Commitment to ethical conduct, cultural awareness and continuous improvement

What We Offer

• Join a global team of more than 7,000 employees empowered to Create Better Together
• Make a meaningful contribution to healthcare providers, patients and the communities we serve
• Receive a comprehensive and competitive benefits package
• Access professional development and career-growth opportunities within a global organisation
• Benefit from the stability and resources of a well-established, fast-growing multinational company
• Work in modern Lisbon offices with nearby amenities and excellent public-transport access
• Be recognised for your engagement, contribution and commitment to improvement
• Enjoy a hybrid working model combining office and remote work

Declaração de Igualdade de Oportunidades

Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa.

Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.

Equal Employment Opportunity

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.