Senior Customer Service Representative - German Speakers at ENOVIS

ENOVIS; Lisboa; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid office/remote regime

Resumo da oferta

ENOVIS is seeking a passionate Senior Customer Service Representative for the DACH region, based in Lisbon. You will manage accounts, process orders, and resolve inquiries with a customer-centric approach while supporting the local CS team.

The role requires 4+ years in customer service, fluent German (C2) and strong English, EU work eligibility, and willingness to travel. Hybrid work arrangements are available within a global medical tech environment.

Qualificações

• Minimum 4+ years of experience in a customer service role.
• Fluent in German (native or C2) with solid English comprehension.
• Eligible to work in EU and able to travel internationally.

Responsabilidades

• Receive and process customer orders and inquiries accurately.
• Coordinate with Sales, Pricing and Master Data teams to resolve issues.
• Provide daily support to the CS team and ensure data integrity across systems.
• Maintain high levels of customer satisfaction through professional communication.

Conhecimentos

German (C2)

English

Excellent communication

Ferramentas

Oracle

Salesforce

MS Office

Descrição da oferta de emprego

Who We Are

ABOUT ENOVIS Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.

For more information about Enovis, please visit www.enovis.com.

As suas responsabilidades | What You\'ll Do

SeniorCustomer ServiceRepresentative–DACH(Permanent, Full Time)Germanand English Location:Global Business TechnologyHub –Lisbon, Portugal Enovis is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether www.enovis.com

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together?

Position Summary

We’re looking for a passionate and energetic Customer Service Senior to join our team. In this role, you’ll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care. As a Senior Agent, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales and Customers
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
• Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication
• Monitor team KPIs, performance SLA’s, and identify training needs
• A strong team player, capable of influencing and engaging effectively at all organizational levels
• Highly adaptable and flexible, capable of adjusting to changing priorities

What We Need

Education, Experienceand Eligibility: Minimum 4+ years of experience in a customer service role; Proven track record driving process improvement initiatives; Must be legally eligible to work in EU and able to travel internationally; Full fluency in German - native or C2 minimum + solid English comprehension / communication.

General SkillsandCompetencies

Excellent verbal and written communication skills. Strong interpersonal skills with aptitude in building relationships with professionals of all levels. Experience working with ERP systems: Oracle, Salesforce preferable. Strong command of MS Office Suite incl SharePoint, MS 365 and Teams. Accurate and timely execution with a solution-based approach. Multi-task, embrace change and innovate in a fast-paced environment. Analyze data to identify trends and root cause issues. Adapt in a dynamic work environment and make independent decisions. Versatility, attention to detail, organizational skills, and team-work spirit. Represent the company professionally, ethically, and morally demonstrating cultural awareness, always. Work closely with regional and global teams to optimise processes and improve system.

What We Offer

• You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package.
• Access professional development opportunities and career growth within a global corporate structure.
• Enjoy stability and resources provided by a well-established, fast growing multinational company.
• Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
• You’ll work hard and have fun doing it!
• You will be recognized for your engagement.
• Hybrid office/ remote home office regime.

Equal Employment Opportunity

Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa. Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person's qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.