Customer Service Specialist - Export Sales Operations - Spanish and English

Enovis; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Regime híbrido (escritório/home)

Pacote de benefícios abrangente

Equipe global

Oportunidades de desenvolvimento

Job summary

A Enovis, empresa líder em tecnologia médica com foco em soluções inovadoras, procura um(a) Profissional de Atendimento ao Cliente para Internacional Export em regime permanente e em tempo completo. O papel envolve gestão de pedidos, coordenação de envios e apoio às operações de vendas internacionais, com foco em excelência do serviço e melhoria contínua.

O candidato ideal tem forte proficiência em inglês e espanhol, experiência em exportação e disponibilidade para horários que cubram os fusos

Qualifications

• Mínimo de 3+ anos de experiência em atendimento ao cliente.
• Comprovar histórico de melhoria de processos.
• Visto elegível para trabalhar na UE e capacidade de viajar internacionalmente.
• Bilingue inglês e espanhol fluente (C2 mínimo).
• Disponibilidade para turnos horários fixos para apoiar equipes em fusos POR/US (11-20 WEST/05-14 CDT).
• Experiência prévia em exportação ou comércio internacional.
• Conhecimento básico de documentação de exportação e Incoterms.

Responsibilities

• Gerenciar e responder a consultas de clientes e equipes de vendas sobre pedidos.
• Coordenar com centros de distribuição e transitários para envios.
• Resolver questões complexas de pedidos e entregas em colaboração com equipes internas.
• Monitorar envios, atrasos e manter stakeholders informados.
• Fornecer orientação técnica e suporte operacional à equipe local de Exportação de Vendas.

Job description

SOBRE A ENOVIS

A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.

Quem somos

A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.

Who We Are

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

As suas responsabilidades | What You'll Do

Customer Service Representative International Export (Permanent, Full Time) English, Spanish

Location: Global Business Technology Hub – Lisbon, Portugal

Enovis is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether

www.enovis.com

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our International direct markets.

Position Summary

You’ll play a key role in supporting commercial success for international order management and logistics operations. You’ll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners. You will be a key point of contact for both internal and external customers to fulfill orders and successfully manage all activities related to order management. You must also be able to work independently to effectively manage time sensitive priorities. You’ll multi-task using several systems and the telephone line simultaneously daily. As a Specialist, you will also provide technical guidance and operational support to your local Export Sales Ops team.

Essential Functions

• Manage and respond to order-related inquiries from customers and sales teams
• Coordinate with Distribution Centers and freight forwarders for timely shipments
• Resolve complex order and delivery issues in collaboration with internal teams
• Monitor shipments, backlogs, and update stakeholders on delivery status
• Support inventory allocation and backorder prioritization with cross-functional teams
• Generate reports to provide insights on open orders and revenue
• Process custom, warranty, return, and correction orders as needed
• Maintain shipment logs and evolve carrier issues when necessary
• Represent the company professionally and support continuous improvement initiatives
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
• Secure business continuity through effective backup planning/activation and proactive team communication
• Monitor team KPIs, performance SLA’s, and identify training needs
• A strong team player, capable of influencing and engaging effectively at all organizational levels
• Highly adaptable and flexible, capable of adjusting to changing priorities

What We Need

Education, Experience and Eligibility:

• Minimum 3+ years of experience in a customer service role
• Proven track record driving process improvement initiatives
• Must be legally eligible to work in EU and able to travel internationally
• Fully bi-lingual English and Spanish native or fluency (C2 min)
• Must be available for fixed hourly shifts to support teams across POR/US time zones (11-20 WEST/05-14 CDT)
• Previous experience working in an export or international trade environment.
• Basic understanding of export documentation, including the purpose and use of key documents such as commercial invoices, packing lists, certificates of origin, and shipping/customs documentation and ensure the relevant information is provided for international shipments.
• Basic knowledge of Incoterms and how they are applied in international trade.

General Skills And Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal skills with aptitude in building relationships with professionals of all levels.
• Experience working with ERP systems: Oracle, Salesforce and Agile preferable.
• Punctual, regular, and consistent attendance is required.
• Strong command of Microsoft Office Suite incl Outlook, Excel, SharePoint, and Teams.
• Accurate and timely execution with a solution-based approach.
• Multi-task, embrace change and innovate in a fast-paced environment.
• Analyze data to identify trends and root cause issues.
• Adapt in a dynamic work environment and make independent decisions.
• Versatility, attention to detail, organisational skills, and team-work spirit.
• Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
• Work closely with regional and global teams to optimise processes and improve systems

What We Offer

• You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package.
• Access professional development opportunities and career growth within a global corporate structure.
• Enjoy stability and resources provided by a well-established, fast growing multinational company.
• Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
• You’ll work hard and have fun doing it!
• You will be recognized for your engagement.
• Hybrid office/ remote home office regime.

If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

Declaração de Igualdade de Oportunidades

Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa.

Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.

Equal Employment Opportunity

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.