Customer Quality Engineer

Aptiv; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Aptiv is seeking a Customer Quality Engineer to strengthen customer relationships and drive continuous improvement across EMEA, with emphasis on North Africa operations. You will act as the bridge between internal teams and customers, ensuring requirements and quality targets are understood and fulfilled, including IATF16949 processes.

The role involves analysing customer scorecards, coordinating corrective actions, and supporting audits, launches, and process improvements while maintaining

Qualificações

• Bac+5 or equivalent in scientific or technical specialty.
• Automotive quality experience in the field is preferred (minimum 2 years).
• Knowledge of IATF 16949 quality standards and customer-focused quality processes.

Responsabilidades

• Coordinate customer quality activities across EMEA with focus on North Africa.
• Analyze customer scorecards, communicate results, drive corrective actions.
• Support management reviews with customers and monitor complaint resolution.
• Lead and coordinate cross-functional teams during audits, launches and improvements.

Conhecimentos

Quality management

Organizational skills

Project management

Customer service

Communication skills

Problem solving

Six Sigma

Formação académica

Bac+5 or equivalent in scientific or technical specialty

Ferramentas

Power BI

Minitab

Excel

SharePoint

Descrição da oferta de emprego

Help shape the future of mobility. Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv’s passionate team of engineers and developers creates advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.

We are currently looking for a Customer Quality Engineer Mission : Demonstrate a customer centric mindset to better understand customer needs and deliver customized services that strengthen trust, satisfaction, and continuous improvement. Act as the communication bridge between internal functions and the customer to ensure clear, efficient, and aligned information flow between Customer and APTIV. Ensure that Customer and APTIV requirements, quality targets, and expectations are understood and fulfilled across all product lines. Serve as the Customer Representative in accordance with IATF 16949 standards. Act as the Yazaki Global Quality representative, ensuring adherence to global quality processes and expectations.

Nature and responsibilities of the position

Environment: The position of "Customer Quality Engineer " reports to the "Regional Customer Quality Manager & CS" of Aptiv Connection Systems, a subsidiary of Aptiv Corporation, an American multinational operating in the automotive industry.

Nature of Function and Activities:

• Support the Customer Quality activities across EMEA, with a focus on North Africa operations, while aligning with Yazaki global expectations.
• Understand and analyse customer scorecards, communicate results internally, and help drive actions to maintain or recover performance.
• Recommend corrective actions at plant level and elevate issues when actions are not properly implemented.
• Identify and understand customer specific requirements and ensure they are clearly communicated within the Aptiv organization.
• Maintain a strong customer relationship through regular presence at customer sites.
• Act as the first escalation level for customer issues and support the management of escalations.
• Support preparation and follow up of management reviews with the customer.
• Monitor complaint resolution (initial response, 3D, 8D…) to ensure timely and high quality responses and promote continuous improvement.
• Capture and share lessons learned across all plants to prevent recurrence of issues.
• Support and coordinate teams during critical customer activities (pilots, startups).
• Follow up systemic improvement plans and verify the effectiveness of corrective actions.
• Participate in customer audits and support plants in maintaining required documentation (e.g., SharePoint).
• Identify internal weaknesses, suggest improvement opportunities, and support the implementation of improvement initiatives.
• Collaborate with operations to define needed quality support for new projects, transfers, engineering changes, and rework.
• Support all customer quality related activities using structured problem solving methods and ensure proper communication with the customer at all levels.
• Assure timely and accurate reporting is available for APTIV and Customers Management Review and analysis; Support the warranty activities; Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world-class levels.
• Support flow 4 (APQP) activities ; Support plants on customer visits / audits and support flawless launches (flow 4 and launch phase) and respective Audits and approvals; Surveille and work side-by-side with the manufacturing plants Teams that internal reporting system content are matching with external VOC (portals or alternatives methods).

Background

Bac+5 or equivalent in scientific or technical specialty, or proven experience in the field of quality in the automotive or plastics industry.

Skills

• Quality, Engineering or similar technical degree
• Organizational Skills
• Management Skills and Teamwork
• Project Management Skills & Customer Service Communication skills
• Ms Office
• Excel , Power BI & Statistics software : MiniTab
• Creativity and Critical Thinking
• Adaptability & Consistency
• Problem Solving Skills & 6Sigma knowledge.
• Positive, Transparent, Easy to do business with, Dependable;
• „Can Do” and „Go and See” attitude and behaviours: Knowledge of the language and culture in use at the respective customers Experience on Automotive Industry more than 2 years ( Quality process , Customer or quality data analyst )

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv is a global industrial technology company enabling automated, electrified and digitalized solutions across multiple end markets. People trust us to deliver innovations that will help them progress, improve and achieve more tomorrow than they did yesterday.

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