Customer Operations Specialist

Cross Border Talents; Seixal; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid onboarding and training

Private health and dental insurance

Base monthly salary package

Job summary

Cross Border Talents is seeking a Customer Operations Specialist to assist SMBs with setting up and optimizing digital ad campaigns across major platforms. You will support clients via Chat, Email, and Phone for pre- and post-sales inquiries, troubleshoot tools, and optimize accounts.

The role emphasizes empathetic communication, secure handling of sensitive data, and the ability to learn quickly in a fast-paced environment.

Qualifications

• C1-level English written and spoken.
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT by delivering empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Skills

English (C1)

Customer focus

Empathetic communication

Troubleshooting ad tools

Digital literacy

Job description

About the Role

We are looking for a Customer Operations Specialist to empower Small and Medium-sized Businesses (SMBs) growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization.

Key Responsibilities

• Assist business clients in setting up and optimizing digital ad campaigns.
• Provide technical and operational support via Chat, Email, and Phone.
• Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support.
• Handle sensitive account information securely and manage client communications professionally.

Requirements

• C1 Level English proficiency (written and spoken).
• Customer-focused, empathetic, and professional communication tone.
• Ability to troubleshoot ad platform tools and manage client inquiries smoothly.
• Digital literacy and quick learning ability.

Offer & Package

• Base Package: Gross monthly package of €1,237.83 (including base salary + 13th/14th month splits + daily meal allowance).
• Benefits: Private health and dental insurance upon contract signing.
• Training: Paid comprehensive onboarding and product training.