Customer Engineer – Remote

Match Profiler; Lisboa; Teletrabalho; EUR 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding support

Continuous feedback

Collaborative team

Exclusive discounts on health, travel,

Social events

Resumo da oferta

Match Profiler is seeking a Customer Engineer – Remote to support enterprise customers across IT identity and access domains. The role emphasizes hands-on AD management, federation services, and Microsoft identity products within a fast-growing consultancy environment.

You will engage with clients, troubleshoot complex identity solutions, and collaborate with cross-functional teams to ensure secure and reliable identity services in a remote setting.

Qualificações

• Experience in the enterprise customer arena.
• Face-to-face customer engagement skills.
• Troubleshooting knowledge & skills.
• Degree qualification or equivalent experience.
• Good understanding of ITIL/Service Management.
• Active Directory – Identity and Access management in enterprise Windows environments.
• Experience with identity products like Microsoft Identity Manager, AD FS, Azure AD Connect or Azure AD a plus.
• English level C1/C2 (Advanced).

Responsabilidades

• Depth knowledge of Active Directory domains and services.
• Implementation, operation, tuning and troubleshooting of AD environments.
• Strong AD troubleshooting and DR experience.
• Group Policies design, implementation and troubleshooting.
• Security and administration of AD environments.

Conhecimentos

Enterprise customers

Customer engagement

Troubleshooting

Active Directory

Identity products

English Proficiency

Formação académica

Degree qualification or equivalent

Ferramentas

Active Directory

Azure AD Connect

Azure Active Directory

Microsoft Identity Manager

AD FS

Descrição da oferta de emprego

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.
We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.
With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.
If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.
We are currently strengthening the team of one of our clients with the following profile:

Customer Engineer – Remote

What we are looking for

Hard skills

• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Active Directory – Identity and Access Identity and Access Customer Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Windows Active Directory Enterprise Solutions.
• Experience working with identity products like Microsoft Identity Manager, Active Directory Federated Services, Azure AD Connect or Azure Active Directory would also be beneficial.
• English C1/C2 (Advanced)

The role requires depth knowledge in a number of the following technology areas:

• Active Directory Domain Services
• Active Directory replication and performance Skills
• Strong Active Directory troubleshooting skills and experience
• Experience in Active Directory Disaster Recovery
• Group Policies implementation and design and troubleshooting
• Security and Administration of the Active Directory environment.
• Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc.

The following areas may also be beneficial:

• Active Directory Scripting technologies
• Active Directory Monitoring Tools
• Microsoft Identity Manager
• Active Directory Federated Services
• Azure AD Connect
• Azure Active Directory
• Microsoft365

Soft skills

• Good communication
• Team spirit
• Proactivity
• Time management

What we have to offer

• Careful onboarding and close support from day one.
• Continuous feedback aligned with your professional goals.
• An accessible and collaborative team ready to support each individual's journey.
• A close-knit environment where idea sharing and personal development are valued.
• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
• Social events and initiatives that strengthen team spirit.