Customer Care Representative

Boston Scientific; Lisboa; Híbrido; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Hybrid working schedule

International environment

Upskilling opportunities

Mentoring

Purposeful mission

Resumo da oferta

Boston Scientific in Lisbon offers a hybrid role combining customer service duties with ERP tools such as SAP. The role supports the sales team, processes orders, manages backorders and returns, and handles invoicing while maintaining high customer satisfaction.

Ideal candidates have at least two years in Customer Service, native Portuguese, strong English, and solid Excel skills. The position emphasizes collaboration, stress management, and continuous service improvements in an international

Qualificações

• Minimum 2 years’ experience in Customer Service roles in commercial companies.
• Native Portuguese level is required.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.

Responsabilidades

• Handling customer orders, input into SAP and resolve electronic orders within the working day, monitor delivery process.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format and resolve anomalies.
• Customer support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

Conhecimentos

Customer service

SAP

Excel

EDI

English (B2+)

Ferramentas

SAP

EDI

Descrição da oferta de emprego

Location: based in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

In This Role, You Will Be Responsible For

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

What We Are Looking For In You

• Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
• Native Portuguese level is required.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What Can We Offer To You

• Permanent contract, with attractive salary and benefit package
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.