Customer Care Agent: Elevate Service & Customer Experience

InPost España; Portugal; Teletrabalho; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Autonomy

High visibility

Cross-functional collaboration

Measurable impact

Resumo da oferta

InPost Iberia is seeking a Customer Care Contact Center professional to manage inquiries, complaints, and after-sales requests across channels. You will deliver excellent service, track shipments, resolve conflicts, and analyze feedback to drive improvements.

Strong English and Portuguese, plus Excel proficiency, are required for this on-site role based in Iberia. You will join a dynamic team, with autonomy and visibility within the commercial organization, collaborating with cross-functional

Qualificações

• 2+ years of experience in a similar customer service role.
• English and Portuguese proficiency required for calls.
• Strong customer orientation with listening and communication skills.
• Ability to manage complaints and conflict situations professionally.
• Courteous telephone manner and proactive attitude.
• Ability to analyze information, synthesize feedback, and prioritize tasks.

Responsabilidades

• Provide telephone-based customer service in a welcoming, professional manner.
• Respond to customer complaints via email and Complaints Portal.
• Provide accurate shipment status and tracking information.
• Handle after-sales service requests by email.
• Collect and analyze customer complaints to identify recurring issues.
• Share recurring incidents with internal teams for improvement.
• Manage and respond to Trustpilot reviews and feedback.
• Support Locker incidents and report to other departments.

Conhecimentos

Customer service

Active listening

Communication skills

Conflict management

Team player

Time management

Ferramentas

Excel

Descrição da oferta de emprego

InPost Iberia is seeking a Customer Care Contact Center professional to manage inquiries, complaints, and after-sales requests across channels. You will deliver excellent service, track shipments, resolve conflicts, and analyze feedback to drive improvements.

Strong English and Portuguese, plus Excel proficiency, are required for this on-site role based in Iberia. You will join a dynamic team, with autonomy and visibility within the commercial organization, collaborating with cross-functional