CRM Solution Architect: Lead Global D365 Deployments

Avanade Inc.; Lisboa; On-site; EUR 90,000 - 140,000; Full time

Job summary

Avanade is seeking a CRM Solution Architect (Manager) to design and implement CRM solutions across all project phases for diverse clients, leveraging Dynamics 365 and Power Platform. You will lead delivery teams, collaborate with clients, and guide projects from plan through test, ensuring successful outcomes.

The role emphasizes strong leadership, deep CRM expertise, and the ability to connect with clients in boardrooms and on whiteboards.

Qualifications

• Leading projects requiring significant coordination.
• Working with D365 Customer Engagement as a technical and/or functional leader.
• Hands-on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries.
• Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test).
• Designed conceptual architecture and functional and/or technical solutions for large complex technology projects.
• At least five full lifecycle implementations of Microsoft Dynamics 365.
• Experience managing/leading teams both on and offshore is required.

Responsibilities

• Establish global CRM architecture by integrating solutions across functional lines.
• Support the sales team in crafting deals, with accountability for overall estimates.
• Recommend the right solutions for your clients’ needs.
• Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports.
• Define how we measure business and operations success and validate CRM system performance.
• Use AI to facilitate and optimize the business solutions (using the agents to promote better results on clients’ needs such as sales provision, estimation, etc.).
• Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities.
• Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations.

Skills

Project leadership

D365 CE

Power Platform

Team management

CRM architecture

Offshore experience

Client engagement

Dynamics 365

Tools

Dynamics 365

Job description

Avanade is seeking a CRM Solution Architect (Manager) to design and implement CRM solutions across all project phases for diverse clients, leveraging Dynamics 365 and Power Platform. You will lead delivery teams, collaborate with clients, and guide projects from plan through test, ensuring successful outcomes.

The role emphasizes strong leadership, deep CRM expertise, and the ability to connect with clients in boardrooms and on whiteboards.