Credit & Collections Supervisor - Polish Speaker

ManpowerGroup; Porto; Híbrido; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Employee well-being initiatives

Discounts through corporate partners

Resumo da oferta

ManpowerGroup GBS Portugal in Porto is seeking a Credit & Collections Supervisor to lead day-to-day OTC operations, including credit management, cash application, collections, disputes, and OTC reporting. This role requires strong collaboration with BPOs and internal stakeholders to ensure quality service delivery.

Reporting to the OTC Manager, you will drive process improvements, ensure policy compliance, manage relationships with internal teams, monitor KPIs, and support audits across the

Qualificações

• Polish – B2 minimum (mandatory).
• Experience leading medium to large international OTC teams.
• In-depth understanding of OTC leading practices.
• Expert-level understanding of mechanics within the OTC process stream.

Responsabilidades

• Oversee output and quality of OTC services.
• Ensure compliance with Credit and Collection policies.
• Manage collections, disputes resolution, and customer creditworthiness.
• Collaborate with internal departments and BPOs to optimize processes.
• Monitor KPIs and drive continuous improvements across the region.

Conhecimentos

Credit Management

OTC process

Team leadership

Stakeholder management

Compliance

Descrição da oferta de emprego

The Credit & Collections Supervisor will be responsible for day-to-day management /execution of Manpower Group’s Order to Cash function, supporting the execution of related subprocesses.

Reporting to the OTC Manager, the areas of responsibility will include Credit Management, Cash

Application, Collections and Disputes Management and OTC Reporting. Additionally, the OTC Supervisor will work collaboratively with cross-functional Manpower Group teams, including key stakeholders at all levels within Commercial, Finance, Legal, IT and other internal departments.

• Accountable for the output and quality of services provided by the OTC team.
• Ensure clear working relationship with the BPOs.
• Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits and payment terms and take corrective actions where necessary.
• Collection activities and resolution of customer disputes are performed timely and accurately.
• Ensure compliance with the Service Partnership Agreement.
• Manage performance through metrics and key performance indicators.
• Review/ Support customer credit worthiness and the likelihood of timely repayment.
• Partner with internal departments to ensure accurate invoicing and resolve disputes.
• Support implementation of standard OTC processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
• Partner with MPG business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
• Support managing escalation and exception processes within the GBS team.
• Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
• Recommend action plans to ensure targets are achieved or exceeded.
• Ensure that MPG policies are adhered to (e.g., approvals, guidelines, etc.).
• Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
• Serve as primary point of contact for internal and external audit requests.
• Accountable training materials, SOPs and work instructions related to OTC processes and systems are developed, reviewed, updated, and approved on a regular basis.
• Build strong relationships with key stakeholders to drive understanding and support for OTC, Global Business Services and BPO.

Language Requirements

• Polish – B2 minimum (mandatory)
• Experience leading medium to large international OTC team.
• In-depth understanding of OTC leading practices.
• Expert-level understanding of the mechanics within the OTC process stream and how it fits into the end-to-end financial process environment.
• Knowledge of internal controls, segregation of duties and compliance best practices.
• Strong grasp of basic accounting concepts and how OTC processes impact MPG’s DSO targets and financial performance.
• Solid understanding of Credit Management concepts, including reading and interpreting credit reports and financial statements.

Grow Your Career with ManpowerGroup GBS

At ManpowerGroup Global Business Services (GBS) Portugal, we foster a collaborative, inclusive, and people-centric environment where employees are encouraged to grow, innovate, and make an impact. We value flexibility and support a healthy work-life balance through our hybrid working model, enabling employees to combine office-based collaboration with remote working, in line with company policy.

Located at the Lionesa Business Hub, our offices provide a modern and inspiring workplace with excellent facilities, accessibility, and a vibrant business community.

We believe in empowering our people by promoting ownership, continuous learning, and open communication. Our teams work in a supportive and international environment where knowledge sharing, teamwork, and professional development are highly valued.

In addition, we offer a competitive compensation and benefits package, including Health Insurance, employee well-being initiatives, and a range of discounts and advantages through our corporate partnerships.

ManpowerGroup GBS Portugal is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employment decisions—including recruitment, development, compensation, and promotion—are based on qualifications, merit, performance, and business needs.

About ManpowerGroup GBS

ManpowerGroup Global Business Services (GBS) Portugal is a strategic global hub delivering high-quality business services and operational excellence to ManpowerGroup Europe entities. Operating from Porto, GBS supports business functions through expertise in Finance and other corporate services.

As part of ManpowerGroup, a global leader in workforce solutions operating across dozens of countries, GBS plays a key role in driving efficiency, innovation, standardization, and continuous improvement across the organization. Through a combination of talented professionals, digital solutions, and a customer-focused mindset, ManpowerGroup GBS helps enable sustainable business growth while creating meaningful career opportunities for its people.

A Brighter Future is Humanly Possible

At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. Because when you combine talented people with innovative companies, you can build a brighter future for everyone.