Content Moderator (Greek & English)

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Food allowance

Attendance bonus

Resumo da oferta

Cross Border Talents is seeking a bilingual Content Moderator fluent in Greek and English to join our on-site team in Lisbon. In this 6-month contract, you will review content for policy and legal compliance, maintain high quality standards, and help ensure the safety of uploaded content.

You will handle moderation tasks on an e-commerce platform, apply local market knowledge to decisions, and work to meet SLA targets while adapting to evolving policies.

Qualificações

• Fluent/native Greek and English.
• Strong content moderation skills.
• Excellent verbal and written communication.
• Rational decision-making with local market expertise.
• Good understanding of e-commerce principles.

Responsabilidades

• Guarantee product and service standards within the e-commerce platform.
• Apply rational decision-making with local market expertise.
• Ensure high quality while reviewing content.
• Stay knowledgeable about leading e-commerce standards and practices.
• Review content within agreed latency service levels and quality standards.
• Ensure policy and legal compliance and safety of content uploaded to the platform.
• Escalate issues to the company per established procedures.

Conhecimentos

Bilingual Greek/English

Descrição da oferta de emprego

Content Moderator (Greek & English)

Location: Lisbon, Portugal

Work Model: On-site

Contract: 6-month contract position

About the Role

We are looking for a bilingual Content Moderator fluent in Greek and English to join our team in Lisbon. In this on-site role, you will review content on an e-commerce platform, ensure policy and legal compliance, maintain high quality standards, and help guarantee the safety of uploaded content.

Key Responsibilities

• Guarantee product and service standards within the e-commerce platform.
• Apply rational decision-making with local market expertise.
• Ensure high standards of quality while reviewing content.
• Become and remain knowledgeable about leading e-commerce products and services standards.
• Review content within agreed latency Service Levels and quality standards.
• Ensure policy/legal compliance and safety of content uploaded to the platform.
• Escalate issues to the company in accordance with established procedures.

Requirements

• Fluent/native-level Greek and English proficiency.
• Strong content moderation skills.
• Excellent verbal and written communication skills.
• Demonstrated rational decision-making abilities with local market expertise.
• Strong understanding of e-commerce principles and practices.
• Ability to cope effectively with peaks in queue volumes, especially during promotion seasons.
• Strong customer service skills and empathy.
• Flexibility to adapt to policy changes and shifting schedules while adhering to standard operating protocols.

Benefits

• Welcome bonus paid in 12 monthly installments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Attendance bonus of 45€ per 11 months.