Content Moderator | German Speaker

Cross Borders Talents; Porto; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Language bonus

Relocation package

Zusammenfassung

Cross Borders Talents in Porto, Portugal, is hiring a Content Moderator who speaks German to review videos and user content for copyright compliance. You will follow strict accuracy guidelines and protect customer data while working in a fast-paced, collaborative team.

Requirements include German (C1) and English (B2) fluency, a related associate degree, and a willingness to work rotating 24/7 shifts. A relocation package with flight and accommodation is offered for this permanent role.

Qualifikationen

• Fluency in German (C1) and English (B2).
• Associate degree in a related field; 6 months to 1 year of relevant experience preferred.
• Willingness to work a flexible schedule.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work both as a team member and independently.
• Patience in all customer contact situations.

Aufgaben

• Maintain knowledge of client products and services.
• Adhere strictly to client accuracy guidelines.
• Ensure customer data protection and compliant processes.
• Review content and unique copyright-related notices from end users.
• Review/update content on a popular social media platform.

Kenntnisse

German (C1)

English (B2)

Multitasking

Teamwork

Independence

Patience

Ausbildung

Associate degree in related field

Jobbeschreibung

About the job Content Moderator | German Speaker

Responsibilities

• Maintain broad knowledge of client products and/or services.
• Strict adherence to accuracy guidelines as laid down by the client.
• Ensure the protection of customer data and compliance processes are followed.
• Review online videos/content/complaints/legal notices received from end customers regarding incorrect decisions related to their copyright work/material.
• Review/update content on a popular social media platform.

Requirements

• Fluency in German (C1) and English (B2).
• Willingness to work a flexible schedule.
• Associate degree in a related field with 6 months to one year of relevant experience preferred.
• Skilled in multitasking, including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production environment.
• Ability to work both as a team member and independently.
• Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone.
• Type of Contract: Permanent
• Schedules: Rotative Shifts - 24/7 (2 days-off)
• Language Bonus: Available
• Relocation Package: Flight Ticket + 3 weeks of accommodation

Nice to Have

• Audit of content received and sharing for social media upload.
• Ensure service delivered meets contractual Key Performance Indicators (KPIs).