Content Moderator (Czech)

David Kennedy Recruitment; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern office in city center

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Resumo da oferta

David Kennedy Recruitment is seeking a Czech speaking Content Moderator for a leading Outsourcing/BPO company in Lisbon. The position is full-time on-site with a focus on reviewing content for compliance and quality.

Ideal candidates will be native in Czech, fluent in English, and have strong moderation and customer service skills. Benefits include comprehensive training, a modern office environment, and a monthly meal allowance.

Qualificações

• Ability to manage high workloads and maintain performance during peak promotional periods.
• Able to work in shift rotation (Monday - Sunday, 24/7).
• Solid understanding of e-commerce platforms.

Responsabilidades

• Maintained strong knowledge and enthusiasm for leading e-commerce products.
• Reviewed content in line with established service level agreements (SLAs).
• Ensured uploaded content complied with platform policies.

Conhecimentos

Native/fluent in Czech

Fluent in English (minimum B2 level)

Excellent moderation abilities

Strong customer service skills

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Czech speaking Content Moderator for their office in Lisbon.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS

• Native/fluent in Czech both verbal and written. Fluent in English (minimum B2 level)
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
• Solid understanding of e-commerce platforms and industry practices
• Able to manage high workloads and maintain performance during peak promotional periods
• Ability to work in shift rotation (Monday - Sunday, 24/7)
• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And many more!!!