Conseiller Service Client sur Site FR/EN (Lisbon)

JoB Training & Coaching; Cascais; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career development

Discounts on gyms, restaurants, shops

Multicultural exposure

Wellness activities

Resumo da oferta

JoB Training & Coaching is seeking a Customer Service Advisor for an on-site role in Portugal, with a comprehensive relocation package including housing, documentation help, and logistical support. You will assist French- and English-speaking users face-to-face, by phone, and via digital tools, ensuring a high standard of service and user satisfaction.

The position requires excellent communication, empathy, and an organized approach to problem solving, with training provided on internal systems

Qualificações

• Fluent in English and French.

Responsabilidades

• Welcome users in person, by phone, or digitally and provide complete, professional assistance.
• Analyze requests and resolve daily issues with timing and accuracy.
• Manage user files and coordinate with internal teams to ensure consistent service quality.

Descrição da oferta de emprego

RELOCATION

For candidates moving to Portugal, the company offers full relocation support:

• Free flight ticket
• Airport pickup upon arrival
• accommodation
• Help with documentation (AFM, AMKA, bank account)
• Additional relocation guidance when needed

Benefits

• Private health insurance from day one
• Paid training and continuous coaching
• Career development and internal mobility opportunities
• Discounts on gyms, restaurants, shops, and services
• Multicultural work environment with international exposure
• Wellness activities and engageme

Ce poste sur site de Conseiller Service Client sadresse à des candidats ayant un sens aigu du service, une communication claire et un véritable intérêt pour laccompagnement utilisateur. Vous interviendrez en face-à-face, par téléphone ou via des outils digitaux afin doffrir une assistance complète et professionnelle à des utilisateurs francophones et anglophones.

Vos missions incluront laccueil, lanalyse de demandes, la résolution de problématiques quotidiennes, la gestion de dossiers utilisateurs et la coordination avec différentes équipes internes. Vous serez également chargé(e) de documenter les interactions, de suivre les procédures établies et dassurer une qualité constante dans chaque échange.

Votre arrivée est facilitée par un package de relocalisation complet, destiné aux candidats venant de létranger et comprenant une assistance administrative, une aide à linstallation et un accompagnement logistique.

Ce rôle requiert patience, empathie, organisation et une capacité dadaptation face à divers profils dutilisateurs. Vous recevrez une formation approfondie sur les outils internes, les normes de qualité, les styles de communication et les bonnes pratiques du service client.

Profil recherché : excellente communication, maîtrise du français et de langlais, sens de laccueil, rigueur, professionnalisme et attrait pour un environnement structuré et dynamique.

ENGLISH

This on-site Customer Service Advisor role is ideal for candidates who excel in direct communication, client interaction, and problem solving. You will assist users face-to-face, by phone, and through digital tools, ensuring a professional, courteous, and efficient service experience for both English- and French-speaking customers.

Your responsibilities include welcoming users, assessing needs, resolving inquiries, managing case files, and coordinating with internal teams. You will ensure that all interactions are documented and handled according to established procedures to maintain high service consistency.

A full relocation package is available for candidates moving from abroad, including administrative support, housing assistance, and logistical guidance to help you settle comfortably.

This role requires empathy, patience, strong communication skills, and the ability to adapt to various user types. Comprehensive training will be provided on systems, communication standards, quality procedures, and client-care techniques.

We seek individuals who are organized, professional, fluent in both English and French, and comfortable working in a structured on-site environment focused on quality service and continuous improvement.