Concierge Specialist

ConFlip; Braga; On-site; EUR 14,000 - 19,000; Full time

Job summary

ConFlip in Braga is seeking a motivated Concierge Specialist to welcome guests, assist with check-in/out and tailor local recommendations. The role is on-site and requires strong English and Portuguese skills and a customer-focused mindset.

No prior experience is required; candidates should be able to multitask, manage priorities, and work flexible hours, including weekends. The salary is 1700 USD per month, with growth opportunities; accommodation and visa sponsorship are not provided.

Qualifications

• High school diploma or equivalent.
• Excellent bilingual English and Portuguese communication.
• Ability to multitask and prioritize tasks.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Provide recommendations for local attractions, restaurants, and events.
• Coordinate transportation arrangements for guests.
• Respond to guest inquiries and resolve any issues or complaints.
• Maintain a clean and organized lobby area.
• Assist with luggage handling and storage.
• Offer personalized services such as booking reservations or arranging special requests.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

English

Portuguese

Customer service

Multitasking

Prioritization

Education

High school diploma

Job description

Concierge Specialist

We are seeking a highly motivated and customer-oriented Concierge Specialist to join our team in Braga. As a Concierge Specialist, you will be responsible for providing exceptional services to our guests, ensuring their needs and requests are met in a timely and efficient manner. This position does not require prior experience, making it an ideal opportunity for those looking to start their career in the hospitality industry.

Responsibilities:

• Greet guests and assist with check-in/check-out procedures
• Provide recommendations for local attractions, restaurants, and events
• Coordinate transportation arrangements for guests
• Respond to guest inquiries and resolve any issues or complaints
• Maintain a clean and organized lobby area
• Assist with luggage handling and storage
• Offer personalized services such as booking reservations or arranging special requests
• Collaborate with other departments to ensure seamless guest experiences

Requirements:

• High school diploma or equivalent qualification
• Excellent communication skills in both English and Portuguese (additional languages are a plus)
• Strong customer service skills with the ability to anticipate guest needs
• Proven ability to multitask and prioritize tasks effectively
• Willingness to work flexible hours including weekends and holidays
• Knowledge of local attractions, events, and transportation options preferred

We offer a competitive salary of 1700$ per month, along with opportunities for growth within our company. Please note that this position does not include accommodation or visa sponsorship.

If you are passionate about providing exceptional service and creating memorable experiences for our guests, then we encourage you to apply for the role of Concierge Specialist. We look forward to welcoming you to our team in Braga!