Concierge for Luxury Hotel in Porto

Work standard; Porto; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Visa sponsorship

Growth opportunities

Competitive salary

Job summary

Work standard is seeking a Concierge for a luxury hotel in Porto. You will welcome guests, anticipate needs, provide personalized recommendations, and coordinate reservations and transportation.

You will collaborate with other departments to ensure seamless service, maintain high cleanliness and safety standards, and log guest interactions. English fluency is essential; Portuguese is a plus.

The role offers visa sponsorship if needed and opportunities for growth within our global hotel chain.

Qualifications

• Minimum 1 year concierge experience in luxury hotel setting.
• Excellent English communication; Portuguese knowledge a plus.
• Strong knowledge of Porto attractions, events and services.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet guests upon arrival with a warm, professional welcome.
• Anticipate guest needs and offer personalized recommendations and information.
• Make reservations for restaurants, shows, and activities; arrange transportation.
• Handle guest requests promptly and efficiently; log interactions in the system.
• Collaborate with hotel departments to ensure seamless service delivery.
• Maintain neat, organized lobby area and uphold high cleanliness and safety standards.
• Uphold highest standards of hygiene and guest care in all interactions.
• Assist guests with any special requests and problem-solve as needed.

Skills

Customer service

English proficiency

Porto local knowledge

Job description

Concierge for Luxury Hotel in Porto

Are you a customer service superstar with a passion for hospitality? Do you thrive in fast-paced environments and enjoy going above and beyond to exceed guest expectations? If so, we have the perfect opportunity for you as a Concierge at our luxury hotel in Porto!

As our Concierge, you will be responsible for creating extraordinary experiences for our guests by anticipating their needs and providing personalized recommendations and assistance. You will be the face of our hotel, welcoming guests with warmth and professionalism while maintaining the highest standards of service.

Key Responsibilities:

• Greet guests upon arrival and provide a warm and professional welcome
• Anticipate guest needs and proactively offer assistance, recommendations, and information about local attractions, events, and services
• Make reservations for guests at restaurants, shows, or other activities
• Arrange transportation services for guests
• Handle guest requests promptly and efficiently
• Maintain a neat and organized lobby area
• Ensure all guest interactions are logged accurately in our system
• Collaborate with other hotel departments to ensure seamless service delivery
• Uphold the highest standards of cleanliness, safety, and hygiene

Requirements:

• Minimum of 1 year experience as a Concierge in a luxury hotel setting
• Excellent communication skills in English (knowledge of Portuguese is a plus)
• Strong knowledge of local attractions, events, and services in Porto
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Customer-service oriented mindset with exceptional problem-solving skills
• Flexibility to work various shifts including weekends and holidays

We offer:

• Competitive salary of $1400 per month
• Visa sponsorship if needed (applicant must meet all visa requirements)
• Opportunities for growth within our global hotel chain

If you have a passion for providing exceptional customer service in the hospitality industry, we want to hear from you!