Community Manager: Build Global User Communities (Lisbon, Onsite)

Air Apps; Lisboa; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Apple hardware ecosystem for work.

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package for meal/福利

Childcare support

Air Conference

Pension Fund

Urban Sports Club

Meals 100% free at the hub

Job summary

Air Apps, based in Lisbon, Portugal, seeks a Community Manager to build and grow our user community across forums, social media, and groups. You will foster inclusive discussions, drive engagement, and collaborate with marketing, product, and support teams in person.

The role emphasizes strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty. The position is fully onsite in Lisbon, with relocation support available.

Qualifications

• Around 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
• Strong written and verbal communication skills, with the ability to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.

Responsibilities

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
• Address user concerns and elevate issues to the appropriate teams when necessary.

Skills

Communication

Community engagement

Brand loyalty

Data analysis

Adaptability

Tools

Community-building tools

Analytics platforms

Job description

Air Apps, based in Lisbon, Portugal, seeks a Community Manager to build and grow our user community across forums, social media, and groups. You will foster inclusive discussions, drive engagement, and collaborate with marketing, product, and support teams in person.

The role emphasizes strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty. The position is fully onsite in Lisbon, with relocation support available.