Collections Manager

IND - Hindustan Thompson Associates PVT Ltd (India); Porto; Hybrid; EUR 40,000 - 56,000; Full time

Job summary

IND - Hindustan Thompson Associates PVT Ltd (India) is seeking an AR Manager to oversee collections and cash applications within a hybrid finance function. You will lead a remote team and ensure compliance with credit policies and SLAs, driving cash flow and process improvements.

Based in Portugal, the role reports to the Q2C Tower lead and involves collaboration with internal and external stakeholders across time zones.

Qualifications

• Role requires leading and developing the Q2C - Credit and Collections Analyst team.
• Ensure compliance with credit and collection policy, processes and SLAs.
• Provide guidance to business stakeholders to resolve disputes and unlock collection issues.
• Guarantee efficient collections, maximize cash flow, reduce overdue payments and bad debts.
• Experience in leading remotely and large teams.

Responsibilities

• Monitor and oversee performance of the 3rd party Collections team.
• Ensure compliance with credit and collection policy, process and SLAs.
• Provide guidance to business stakeholders to assist with unlocking specific collection issues or resolving disputes.
• Guarantee efficient collections, maximize cash flow, reduce overdue payments, and decrease bad debt write-offs.
• Undertake root cause for payment mismatches.
• Responsible for leading and developing the Q2C - Credit and Collections Analyst team.
• Monitor CPIs and KPIs.
• Supervise the accurate and timely application of customer payments.
• Ensure proper reconciliation of accounts and resolution of unapplied cash or discrepancies.
• Optimize automation and process improvements for cash application efficiency.
• Support cash forecasting activities.
• Coordinate with accounting teams to ensure accurate reporting.
• Ensure compliance with financial regulations and company policies.

Skills

Leadership

English fluency

Communication

Remote leadership

ERP knowledge

Process improvement

Analytical skills

Stakeholder management

Education

Degree in Management/Accounting/Business Administration or equivalent

Tools

GETPAID

ERP systems

Job description

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

The AR Manager role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Tower lead of Quote to Cash (Q2C) and will be responsible for collections and cash-application related activities. They will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description

• Responsible for monitoring and overseeing performance of the 3rd party Collections team
• Ensure compliance with credit and collection policy, process and Service Level Agreements (SLAs)
• Provide guidance to business stakeholders to assist with unlocking specific collection issues or resolving disputes
• Guarantee efficient collections, maximize cash flow, reduce overdue payments, and decrease bad debt write-offs.
• Undertake root cause for payment mismatches.
• Responsible for leading and developing the team of Q2C - Credit and Collections Analyst
• Monitor Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs)
• Supervise the accurate and timely application of customer payments.
• Ensure proper reconciliation of accounts and resolution of unapplied cash or discrepancies.
• Optimize automation and process improvements for cash application efficiency.
• Support cash forecasting activities.
• Coordinate with accounting teams to ensure accurate reporting.
• Ensure compliance with financial regulations and company policies.

Role Requirements & Capabilities

• Degree in Management/Accounting/Business Administration or equivalent
• Detailed understanding of the customer to cash process; from client onboarding to cash application.
• Skilled user of the GETPAID software is a plus.
• Fluent English
• Clear leadership and able to shape future decisions.
• Adapts to change objectives and priorities to deliver results.
• Clear communication within the company missions and values
• Willingness to work flexibly across geographic time zones during peak periods such as period end
• Knowledge of key business process technologies, including Enterprise Resource Planning (ERP) systems
• Self-disciplined with ability to work independently and under stress and pressure, target and result driven, energetic and driven with a real hand on approach to the job.
• Experience in managing remotely and large teams.
• Ability to identify and diagnose continuous improvement opportunities.

We're not able to offer visa sponsorship or help with relocation support for this role. Please make sure you've got the right to work in the country where this role is located before applying.

Please be aware, the majority of our roles are hybrid, working three days a week in our office.

Why join Kantar?

Why join Kantar?If you want to work on iconic brands, solve complex problems, learn from exceptional people and do work that genuinely makes a difference, we would love to hear from you.

Country

Portugal

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applica