Collections Manager

Kantar Group; Porto; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Job summary

Kantar Group is recruiting an AR Manager to join the Finance function. Based in Porto, Portugal, the role reports to the Q2C Tower lead and focuses on collections and cash-app activities, with responsibility for a 3rd party team.

You will oversee SLA compliance, guide stakeholders, and drive improvements while coordinating with accounting and forecasting. Hybrid work is offered, with three days in the office.

Qualifications

• Degree in Management/Accounting/Business Administration or equivalent.
• Understanding of customer-to-cash processes, from onboarding to cash application.
• Experience in leading large remote teams and adapting to peak periods.

Responsibilities

• Monitor and oversee performance of the 3rd party Collections team.
• Ensure compliance with credit and collection policy, SLAs.
• Guide stakeholders to resolve disputes and unlock issues.
• Guarantee efficient collections and cash flow, reduce overdue payments.
• Lead and develop the Q2C - Credit and Collections Analyst team.
• Supervise accurate payment application and account reconciliations.
• Drive automation and process improvements for cash application.
• Support cash forecasting and coordinate with accounting for reporting.
• Ensure compliance with regulations and company policies.

Skills

Leadership

Communication

Remote team management

ERP systems

GETPAID experience

Change management

Education

Degree in Management/Accounting/Business Administration

Tools

GETPAID

ERP systems

Job description

The AR Manager role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Tower lead of Quote to Cash (Q2C) and will be responsible for collections and cash-application related activities. They will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description

• Responsible for monitoring and overseeing performance of the 3rd party Collections team
• Ensure compliance with credit and collection policy, process and Service Level Agreements (SLAs)
• Provide guidance to business stakeholders to assist with unlocking specific collection issues or resolving disputes
• Guarantee efficient collections, maximize cash flow, reduce overdue payments, and decrease bad debt write-offs.
• Undertake root cause for payment mismatches.
• Responsible for leading and developing the team of Q2C - Credit and Collections Analyst
• Monitor Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs)
• Supervise the accurate and timely application of customer payments.
• Ensure proper reconciliation of accounts and resolution of unapplied cash or discrepancies.
• Optimize automation and process improvements for cash application efficiency.
• Support cash forecasting activities.
• Coordinate with accounting teams to ensure accurate reporting.
• Ensure compliance with financial regulations and company policies.

Role Requirements & Capabilities

• Degree in Management/Accounting/Business Administration or equivalent
• Detailed understanding of the customer to cash process; from client onboarding to cash application.
• Skilled user of the GETPAID software is a plus.
• Clear leadership and able to shape future decisions.
• Adapts to change objectives and priorities to deliver results.
• Clear communication within the company missions and values
• Willingness to work flexibly across geographic time zones during peak periods such as period end
• Knowledge of key business process technologies, including Enterprise Resource Planning (ERP) systems
• Self-disciplined with ability to work independently and under stress and pressure, target and result driven, energetic and driven with areal handon approach to the job.
• Experience in managing remotely and large teams.
• Ability to identify and diagnose continuous improvement opportunities.

Please be aware, the majority of our roles are hybrid, working three days a week in our office.

We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.

Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once.

We are working on the world’s most influential brands, investing in AI and technology, and evolving how intelligence is delivered. The work is becoming more connected, more dynamic and more impactful.

People joining Kantar now are not stepping into something finished. They are joining a business that is evolving, and they will help shape what comes next.

If you want to work on iconic brands, solve complex problems, learn from exceptional people and do work that genuinely makes a difference, we would love to hear from you.