Cloud Support Infrastructure Expert & SRE

Decskill; Portugal; On-site; EUR 55,000 - 90,000; Full time

Job summary

Decskill in Portugal is seeking an SRE & Cloud Support Infrastructure Administrator to join our IT operations team. This role focuses on 24/7 production support for banking applications, incident management, and proactive logging and monitoring to ensure high availability.

You will build and maintain automation with Ansible and Terraform, work with Docker and Kubernetes, and leverage IBM Cloud, AWS or Azure.

Qualifications

• Strong Linux, CLI and shell scripting knowledge.
• Experience with Python and/or Bash.
• Strong knowledge of Ansible and Terraform.
• Experience with Docker and Kubernetes.
• Experience with public cloud (IBM Cloud, AWS or Azure).
• Understanding of CI/CD and tooling (Jenkins, Travis, Concourse).
• Knowledge of ITIL practices.
• Experience with application monitoring and observability tools (Dynatrace).
• Experience with PL/SQL.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide 24/7 application production support for critical banking applications.
• Manage incidents, service requests and application support activities.
• Analyze system, middleware and application logs to identify issues.
• Monitor services and contribute to service availability and continuous improvement.
• Build and maintain Ansible playbooks and Terraform scripts for provisioning, configuration and deployments.
• Support and train other operations team members on Ansible, Docker and Kubernetes.
• Escalate risks, critical issues and management concerns in a timely manner.
• Ensure compliance with Service Level Objectives (SLOs) for incidents and service requests.
• Create and maintain Application Support knowledge articles.
• Participate in shift work, on-call rotations, weekends and public holidays.
• Support Disaster Recovery (DR) and Live Play activities.
• Participate in and validate Knowledge Transfer sessions with Application Development teams.
• Contribute to automation, operational efficiency and continuous improvement.
• Collaborate with Development and global Application Production Support teams to ensure platform stability and availability.

Skills

Linux

Shell scripting

Python

Troubleshooting

Analytical thinking

Communication

Teamwork

Ownership

Automation

Tools

Ansible

Terraform

Docker

Kubernetes

IBM Cloud

AWS

Azure

Jenkins

Travis CI

Concourse

Dynatrace

PL/SQL

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an SRE & Cloud Support Infrastructure Administrator!

Responsibilities

• Provide 24/7 Application Production Support for critical banking applications.
• Manage incidents, service requests and application support activities.
• Analyse system, middleware and application logs to identify and troubleshoot issues.
• Monitor services and contribute to service availability and continuous improvement.
• Build and maintain Ansible playbooks and Terraform scripts for provisioning, configuration and deployments.
• Support and train other operations team members on Ansible, Docker and Kubernetes.
• Escalate risks, critical issues and management concerns in a timely manner.
• Ensure compliance with Service Level Objectives (SLOs) for incidents and service requests.
• Create and maintain Application Support knowledge articles.
• Participate in shift work, on-call rotations, weekends and public holidays.
• Support Disaster Recovery (DR) and Live Play activities.
• Participate in and validate Knowledge Transfer sessions with Application Development teams.
• Contribute to automation, operational efficiency and continuous improvement.
• Collaborate with Development and global Application Production Support teams to ensure platform stability and availability.

Requirements

• Strong knowledge of Linux, CLI and Shell Scripting.
• Experience with Python and/or Bash.
• Strong knowledge of Ansible and Terraform.
• Experience with Docker and Kubernetes.
• Experience with Public Cloud, particularly IBM Cloud, AWS or Azure.
• Good understanding of CI/CD and Continuous Integration, including Jenkins, Travis or Concourse.
• Knowledge of ITIL practices.
• Experience with application monitoring and observability tools, preferably Dynatrace.
• Experience with PL/SQL.
• Strong troubleshooting and problem-solving skills.

Nice to Have

• Experience in Banking / Financial Services.
• Strong understanding of Core Banking Operations.
• Previous experience with L1/L2 Application Support.
• Experience with DR and Live Play activities.
• Experience working in a 24/7 production support environment.

Soft Skills

• Strong analytical and troubleshooting skills.
• Good communication and collaboration skills.
• Ability to work effectively under pressure.
• Strong sense of ownership and accountability.
• Proactive approach to risk identification and escalation.
• Team player with a strong knowledge-sharing mindset.
• Customer and service-oriented attitude.
• Ability to contribute to continuous improvement and automation.

Working Model

• On-call rotations.
• Weekends and public holidays.

Language

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Your next challenge might start here.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.