Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal

HumanIT Digital Consulting; Portugal; Remote; EUR 65,000 - 90,000; Full time

Job summary

HumanIT Digital Consulting in Portugal is seeking a senior Cloud Support Engineer (AWS/Kubernetes/Terraform) for a fully remote contract. You will own cloud platform support across AWS, GCP, Azure, and OpenStack, and operate in a fast‑response on‑call culture.

The contract runs until 31 August 2027, starting ASAP. The role requires 2+ years on AWS production, Kubernetes, Terraform, Helm, and Linux systems, plus strong English communication and incident ownership.

Qualifications

• Senior‑level cloud support or platform engineering experience.
• Fluent English communication for incidents and cross‑team work.
• Hands‑on AWS production experience (2+ years).
• Kubernetes in production (2+ years) with Docker and Linux knowledge.
• Terraform for infra provisioning and Helm for deployments.
• On‑call pager duty experience and incident ownership.

Responsibilities

• Own cloud platform support across AWS, GCP, Azure and OpenStack.
• Configure and troubleshoot cloud infrastructure, networks and IAM.
• Lead on‑call incident response and post‑mortem actions.
• Manage multi‑cloud deployments and governance best practices.
• Collaborate with DevOps and security teams to maintain reliability.

Skills

Senior-level cloud support

Fluent English

Tools

AWS

Kubernetes

Docker

Terraform

Helm

Rundeck

Grafana

Jira

OpenStack

Linux

Git

Job description

Cloud Support Engineer (AWS/Kubernetes/Terraform) – Full Remote Portugal

ABOUT THE OPPORTUNITY

A senior-level cloud support engineering role with real operational depth — not a helpdesk function, not a ticket-routing seat. You'll be the technical owner of cloud platform support across a multi-cloud environment, working on the infrastructure that keeps enterprise-grade SaaS and PaaS products running. If you've spent years on AWS operations, know your way around Kubernetes and Terraform in production, and thrive in an on‑call, fast-response culture, this is a contract with substance and scope.

PROJECT & CONTEXT

You'll join a cloud operations team responsible for supporting, configuring, and troubleshooting cloud infrastructure across AWS (primary), GCP, Azure, and OpenStack. The environment spans containerised workloads on Kubernetes, CI/CD pipelines, Java application stacks (Tomcat, JBoss), and Linux-based systems — all running at enterprise scale. The role includes on‑call pager duty responsibilities and requires the ability to diagnose and resolve complex, multi‑layer cloud, network, and access issues with minimal escalation. Contract runs until 31 August 2027, starting ASAP.

WHAT WE'RE LOOKING FOR

Experience

• Senior-level background in cloud support, cloud operations, or platform engineering
• Fluent English — written and spoken, for incident communication and cross-team collaboration

Cloud Platforms

• AWS — mandatory, hands‑on production experience (2+ years)
• Strong command of IAM, VPC networking, CloudWatch, CloudTrail, Config, and Backup
• Experience with AWS multi-account architecture and governance
• Working knowledge of GCP, Azure, or OpenStack (at least one additional platform)
• Solid understanding of cloud computing fundamentals: IaaS, PaaS, SaaS
• Experience configuring and optimising cloud resources: VPC, IAM, Auto Scaling

Container Orchestration & Infrastructure

• Kubernetes — 2+ years of hands‑on experience in production environments
• Docker and VM‑based workload management
• Terraform for infrastructure provisioning and change management
• Helm charts for Kubernetes application deployment

CI/CD & Tooling

• CI/CD pipeline experience — Git-based workflows and automation tooling (2+ years)
• Familiarity with Rundeck for operational job scheduling and automation
• Grafana for monitoring and observability
• JIRA for incident and change tracking

Application Stack & Scripting

• Experience supporting Java application stacks: Tomcat, JBoss, MySQL (2+ years)
• Linux system administration and troubleshooting (3+ years)
• Scripting proficiency in Bash, Python, and/or Zsh

Security & Compliance

• Hands‑on implementation of security configurations, access controls, and IAM best practices
• Working knowledge of cloud security standards and governance frameworks

On‑Call Operations

• On‑call pager duty experience (1+ year) — comfortable owning incidents outside business hours

NICE TO HAVE

• Familiarity with FinOps Foundation concepts and cloud cost optimisation frameworks
• Experience with Windows system administration alongside Linux
• PowerShell scripting in a hybrid or Windows‑adjacent cloud environment
• Exposure to OpenStack private cloud operations
• Background in enterprise SaaS or PaaS platform support at scale