Cloud Operations Service Strategy Lead

Meetunit4; Almada; Presencial; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Leave

Remote working opportunities

Global Wellbeing Days

Other great benefits

Resumo da oferta

MeetUnit4, a cloud-focused ERP pioneer, seeks a Cloud Operations Strategy Lead to bridge Cloud Operations, Product, Engineering, and Support. You will drive service quality, operational excellence, and platform reliability across our cloud portfolio.

You will act as the Cloud Operations evangelist, embedding operational considerations into product design and service delivery while guiding large-scale transformation programs and initiatives that improve reliability, scalability, and customer

Qualificações

• 5+ years of experience in Cloud Operations, IT Operations, SRE, Platform Engineering, DevOps, or related technology leadership roles.

Responsabilidades

• Act as a Cloud Operations evangelist across the organization.
• Represent operational needs and customer experience considerations in strategic discussions and planning activities.
• Partner with leadership teams to continuously improve service delivery models and operational effectiveness.
• Promote a culture of operational excellence, accountability, and continuous improvement.
• Define service limits, usage patterns, and operational requirements with Product and Engineering teams.
• Drive initiatives that improve service stability, scalability, resilience, and performance.
• Influence product roadmaps by incorporating operational considerations into design and development decisions.
• Collaborate with Engineering Architecture teams to provide operational feedback and shape scalable platform designs.
• Ensure operational readiness and supportability are considered throughout the service lifecycle.
• Lead or support cross-functional projects involving large-scale operational improvements and platform modernization.

Conhecimentos

Cloud Operations

SRE

DevOps

Stakeholder management

Cloud platforms

Program management

Communication

Formação académica

Bachelor's degree in Computer Science or related field

Descrição da oferta de emprego

MeetUnit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description Cloud Operations Strategy Lead

Role Summary The Cloud Operations Service Strategy Lead serves as the strategic bridge between Cloud Operations, Product Management, Engineering, Architecture, Customer Support, and Partner Management to drive service quality, operational excellence, and platform reliability across the company's cloud portfolio.

This role acts as a Cloud Operations evangelist, ensuring operational considerations are incorporated into product design, service delivery, and long-term platform strategy. The position influences engineering practices, service governance, and operational standards while leading initiatives that improve reliability, scalability, performance, and customer experience.

The Cloud Operations Service Strategy Lead also drives large-scale transformation programs, promotes operational best practices across products, and ensures lessons learned are translated into portfolio-wide improvements.

Key Responsibilities Cloud Operations Advocacy & Strategy

• Act as a Cloud Operations evangelist across the organization.
• Represent operational needs and customer experience considerations in strategic discussions and planning activities.
• Partner with leadership teams to continuously improve service delivery models and operational effectiveness.
• Promote a culture of operational excellence, accountability, and continuous improvement.

Product, Engineering & Architecture Partnership

• Work closely with Product and Engineering teams to define service limits, intended usage patterns, and operational requirements.
• Drive initiatives that improve service stability, scalability, resilience, and performance.
• Influence product roadmaps by ensuring operational considerations are incorporated into design and development decisions.
• Collaborate with Engineering Architecture teams to provide operational feedback, review architectural decisions, identify operational risks, and help shape platform designs that are scalable, supportable, and resilient.
• Ensure operational readiness and supportability are considered throughout the service lifecycle.

DevOps & Service Quality

• Influence the evolution of DevOps methodologies and engineering practices.
• Define and promote service quality gates for new features, platform changes, and releases.
• Drive adoption of standards for observability, monitoring, reliability, and operational readiness.
• Champion automation and operational excellence initiatives that reduce risk and improve service quality.
• Conduct deep-dive investigations into recurring service issues, performance challenges, and operational risks.
• Identify underlying product, engineering, architectural, or process deficiencies contributing to incidents and customer-impacting issues.
• Translate operational findings into actionable recommendations for Product, Engineering, and Architecture teams.
• Ensure lessons learned are documented, shared, and transformed into measurable improvements.
• Participate in Cloud Operations strategic programs and major transformation initiatives.
• Lead or support cross-functional projects involving large-scale operational improvements, service transitions, or platform modernization efforts.
• Act as a Program Manager or Project Manager when required to coordinate stakeholders and drive successful outcomes.
• Facilitate alignment between business objectives, technical priorities, and operational capabilities.

Cross-Functional Collaboration

• Collaborate closely with Product Management, Engineering, Architecture, Customer Support, Partner Management, Security, and Operations teams.
• Serve as a trusted advisor during major incidents, escalations, service reviews, and strategic initiatives.
• Drive alignment and shared accountability across teams for service quality and customer outcomes.
• Establish and promote common operational standards, governance models, and best practices across product portfolios.
• Facilitate sharing of lessons learned, patterns, and operational improvements between product teams.
• Drive consistency in service management, reliability practices, operational readiness, and supportability standards.
• Ensure successful practices and operational innovations are adopted across multiple products and services.

Qualifications

• 5+ years of experience in Cloud Operations, IT Operations, Site Reliability Engineering (SRE), Platform Engineering, DevOps, or related technology leadership roles.
• Proven experience working across Product Management, Engineering, Architecture, Operations, and Customer-facing teams.
• Experience managing complex stakeholder environments and influencing outcomes without direct authority
• Strong understanding of cloud platforms (Azure, AWS, and/or Google Cloud Platform).
• Deep knowledge of IT Operations, Service Management, Reliability Engineering, and operational governance.
• Understanding of modern software delivery practices, including DevOps, CI/CD, Infrastructure as Code, and automation.
• Familiarity with security, compliance, risk management, and operational controls within cloud environments.
• Ability to translate operational insights into strategic recommendations and business outcomes.
• Strong program and project management capabilities with experience coordinating cross-functional initiatives.
• Excellent communication and presentation skills, with the ability to engage audiences ranging from engineers to executive leadership.

Additional Information Who we are

We area people-first communitythatnurturesall the areas that surround your working experience. With us,you'llbe surrounded by ahigh-performanceteam that supports yourauthentic self and celebrates your uniqueness.

We believe that'How work should feel'is an evolvingstatement. Work goes beyond tasks and everyday responsibilitiesit'sabout feeling valued, empowered, promoted, impactful, seen, andappreciated.

What we offer

• balance - with ourFlexible Leave Paid Time Off policy, remote workingopportunities,Global Wellbeing Days,and other greatbenefits
• growth opportunities -we provide the tools and guidancerequiredso that you can focus on what really mattersto youandso, ultimately,you canachieve your best work
• talentedcolleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability - with initiatives such as ourEnvironmental, Social, and Governance strategy andAct4Good programme
• asafe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Cloud Operations Service Strategy Lead • Caparica, Portuguese Republic, PT