Cloud Operations Service Strategy Lead

UNIT4 NV; Lisboa; Híbrido; EUR 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Leave

Remote working opportunities

Global Wellbeing Days

Career growth & mentoring

Resumo da oferta

Unit4 NV is seeking a Cloud Operations Strategy Lead to act as the strategic connector between Cloud Operations, Product, Engineering, Architecture, Customer Support and Partners. You will drive service quality, operational excellence and platform reliability across the cloud portfolio.

The role requires influencing engineering practices, governance and the adoption of best practices in observability, automation and readiness at scale.

Qualificações

• 5+ years in Cloud Operations, IT Ops, SRE, or related leadership roles.
• Experience partnering with Product, Engineering, Architecture, and Support teams.
• Strong knowledge of cloud platforms (Azure, AWS, GCP).
• Proven ability to translate operations insights into strategy and governance.

Responsabilidades

• Advocate Cloud Operations strategy across the org and drive service quality.
• Collaborate with Product, Engineering and Architecture to shape platform roadmap.
• Lead DevOps modernization and implement observability and reliability standards.
• Own cross-functional programs for large-scale operational improvements.

Conhecimentos

Cloud Operations

SRE

DevOps

Stakeholder management

Cloud platforms

Descrição da oferta de emprego

MeetUnit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities for different people.

We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

Cloud Operations Strategy Lead

Role Summary

The Cloud Operations Service Strategy Lead serves as the strategic bridge between Cloud Operations, Product Management, Engineering, Architecture, Customer Support, and Partner Management to drive service quality, operational excellence, and platform reliability across the company's cloud portfolio.

This role acts as a Cloud Operations evangelist, ensuring operational considerations are incorporated into product design, service delivery, and long-term platform strategy. The position influences engineering practices, service governance, and operational standards while leading initiatives that improve reliability, scalability, performance, and customer experience.

The Cloud Operations Service Strategy Lead also drives large-scale transformation programs, promotes operational best practices across products, and ensures lessons learned are translated into portfolio-wide improvements.

Key Responsibilities

Cloud Operations Advocacy & Strategy

• Act as a Cloud Operations evangelist across the organization.
• Represent operational needs and customer experience considerations in strategic discussions and planning activities.
• Partner with leadership teams to continuously improve service delivery models and operational effectiveness.
• Promote a culture of operational excellence, accountability, and continuous improvement.

Product, Engineering & Architecture Partnership

• Work closely with Product and Engineering teams to define service limits, intended usage patterns, and operational requirements.
• Drive initiatives that improve service stability, scalability, resilience, and performance.
• Influence product roadmaps by ensuring operational considerations are incorporated into design and development decisions.
• Collaborate with Engineering Architecture teams to provide operational feedback, review architectural decisions, identify operational risks, and help shape platform designs that are scalable, supportable, and resilient.
• Ensure operational readiness and supportability are considered throughout the service lifecycle.

DevOps & Service Quality

• Influence the evolution of DevOps methodologies and engineering practices.
• Define and promote service quality gates for new features, platform changes, and releases.
• Drive adoption of standards for observability, monitoring, reliability, and operational readiness.
• Champion automation and operational excellence initiatives that reduce risk and improve service quality.
• Conduct deep-dive investigations into recurring service issues, performance challenges, and operational risks.
• Identify underlying product, engineering, architectural, or process deficiencies contributing to incidents and customer-impacting issues.
• Translate operational findings into actionable recommendations for Product, Engineering, and Architecture teams.
• Ensure lessons learned are documented, shared, and transformed into measurable improvements.
• Participate in Cloud Operations strategic programs and major transformation initiatives.
• Lead or support cross-functional projects involving large-scale operational improvements, service transitions, or platform modernization efforts.
• Act as a Program Manager or Project Manager when required to coordinate stakeholders and drive successful outcomes.
• Facilitate alignment between business objectives, technical priorities, and operational capabilities.

Cross-Functional Collaboration

• Collaborate closely with Product Management, Engineering, Architecture, Customer Support, Partner Management, Security, and Operations teams.
• Serve as a trusted advisor during major incidents, escalations, service reviews, and strategic initiatives.
• Drive alignment and shared accountability across teams for service quality and customer outcomes.
• Establish and promote common operational standards, governance models, and best practices across product portfolios.
• Facilitate sharing of lessons learned, patterns, and operational improvements between product teams.
• Drive consistency in service management, reliability practices, operational readiness, and supportability standards.
• Ensure successful practices and operational innovations are adopted across multiple products and services.

Qualifications

• 5+ years of experience in Cloud Operations, IT Operations, Site Reliability Engineering (SRE), Platform Engineering, DevOps, or related technology leadership roles.
• Proven experience working across Product Management, Engineering, Architecture, Operations, and Customer-facing teams.
• Experience managing complex stakeholder environments and influencing outcomes without direct authority
• Strong understanding of cloud platforms (Azure, AWS, and/or Google Cloud Platform).
• Deep knowledge of IT Operations, Service Management, Reliability Engineering, and operational governance.
• Understanding of modern software delivery practices, including DevOps, CI/CD, Infrastructure as Code, and automation.
• Familiarity with security, compliance, risk management, and operational controls within cloud environments.
• Ability to translate operational insights into strategic recommendations and business outcomes.
• Strong program and project management capabilities with experience coordinating cross-functional initiatives.
• Excellent communication and presentation skills, with the ability to engage audiences ranging from engineers to executive leadership.

Additional Information

Who we are

We area people-first communitythatnurturesall the areas that surround your working experience.With us,you’llbe surrounded by ahigh-performanceteam that supports yourauthentic self and celebrates your uniqueness.

We believe that‘How work should feel’is an evolvingstatement.Work goes beyond tasks and everyday responsibilitiesit’sabout feeling valued, empowered, promoted, impactful, seen, andappreciated.

What we offer

• balance - with ourFlexible Leave Paid Time Off policy, remote workingopportunities,Global Wellbeing Days,and other greatbenefits
• growth opportunities -we provide the tools and guidancerequiredso that you can focus on what really mattersto youandso, ultimately,you canachieve your best work
• talentedcolleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability - with initiatives such as ourEnvironmental, Social, and Governance strategy andAct4Good programme
• asafe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearancerequiredfor customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries –we'llhandle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

Find out how we foster an inclusive working experience for everyone by embracing authenticity and uniqueness

As a SaaS company, innovation is fundamental to our evolution and growth. Find out how we foster a culture of empowerment, ownership and teamwork to deliver fresh and groundbreaking ideas.