Client Services Team Lead: Growth, Delivery & Accounts

proSapient; Lisboa; On-site; Full time

Job description

proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it's a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions.

We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 330 employees, we are one of the UK's fastest growing and most successful female co‑founded businesses.

Our Lisbon office opened just two years ago — and it's already a team of 80.

That kind of growth doesn't happen by accident. It's the result of brilliant people, a relentless drive to deliver, and a culture where ambition is celebrated. And with no signs of slowing down, we're now looking for the next generation of leaders to help us scale even further.

We're hiring at Project Lead level — a role that sits at the heart of what we do. It's threefold: you'll own project delivery, lead and develop people, and manage key client accounts. You'll be the connective tissue between a high‑performing team and the clients who depend on us for critical insights. We work at pace, we work at volume, and we set a high bar. But if you're someone who thrives in fast‑moving environments, who gets a buzz from hitting targets and building something real — you'll fit right in.

If you're driven, commercially sharp, and ready to step into a leadership role where your impact will be felt from day one, we want to hear from you.

Key duties in this role will include:

People, Development & Culture

• Own all people responsibilities — hiring, performance management, and progression — while building a culture of high achievement and clear expectations

• Drive individual growth through regular 1:1s, development plans, and coaching, ensuring every team member has a clear path forward

Project Management

• Allocate projects across the team, balancing workload while owning delivery targets and ensuring quality, compliance, and client expectations are consistently met

• Coach team members across the full Expert Networking cycle, instilling best practices and a proactive, outbound mindset

Account Management

• Take full ownership of designated client accounts across EMEA, acting as a trusted partner and subject matter expert

• Work closely with the Commercial team to identify revenue opportunities, support QBRs, and drive account growth

• Exceptional project management skills: the ability to deliver efficient and high-quality projects, whilst juggling multiple priorities

• Exceptional communication skills: across all levels and ability to converse and build rapport with clients and experts alike.

• Interpersonal skills: strong collaboration and team skills and ability to approach every aspect of your work with integrity.

• Drive & Tenacity: topsess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.

• Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit!

• Hybrid working (a maximum of 3 days in the office)

• On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.

• Growth Opportunities- At proSapient, your career growth is as dynamic as the role itself! We offer multiple paths for career development, allowing you to tailor your journey based on your skills and interests.

• Full health insurance through AdvanceCare (Once passed probationary period)

• Up to €9.60 meal voucher per day

• Enhanced Maternity & Paternity pay

• Team outings - From quarterly gatherings to our annual Winter & Summer parties, we love to celebrate, collaborate and have fun together!

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.