Ces Supervisor - German Speaker

Nestlé Business Solutions; Braga; Híbrido; EUR 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Meal allowance card

Nestlé Club discounts

Free coffee

Medical support

Resumo da oferta

Nestlé Business Solutions in Braga, Portugal, is seeking a Consumer Engagement Services Supervisor to lead the social media service lines with a focus on people development and KPI-driven outcomes. The role combines hybrid work (2 days in the office per week) with global collaboration across Brands and internal stakeholders to ensure high-quality service delivery and continuous improvement.

You will coach a diverse team, monitor SLAs, drive onboarding, and align operations with the OMP, while

Qualificações

• Native or near-native German with C1/C2 English; Portuguese a plus.
• Proven experience leading teams, including remote environments.
• Experience in aBPO, consumer engagement, or customer service.

Responsabilidades

• Oversee daily workloads and adjust staffing as needed.
• Ensure service delivery aligns with guidelines for Social Media lines.
• Coach and train team, aligned with Operational Master Plan (OMP).
• Plan, monitor, and review employee performance and contributions.
• Monitor performance and quality across lines, KPIs, and SLAs.
• Complete onboarding processes and document for each market.
• Collaborate with stakeholders to review KPI results and drive action plans.
• Drive continuous improvement initiatives and transition activities.

Conhecimentos

German (native)

English (C1/C2)

Team leadership

Remote management

CRM systems

Help desk software

Social media management

Ferramentas

CRM systems

Help desk software

Social media platforms

Descrição da oferta de emprego

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Native/Near Native German and fluent in English

About Us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Consumer Engagement Services Supervisor reports to the Consumer Engagement Services Operations Lead. The main purpose of this position is to plan and execute all operations for the assigned market, ensuring quality standards and stakeholder relationships while enhancing brand reputation and leading the team with a focus on people development and retention.

A day in the life of...

• Manage the team by monitoring daily workloads and making adjustments as needed to ensure adequate task coverage and compliance with established procedures;
• Ensure service delivery is aligned with the guidelines established for each Social Media Services line (e.G., Digital News and Alerts and Social Media Quick Response) across all Brands;
• Guide, coach, and train team members, keeping them focused on objectives and aligned with the company's Operational Master Plan (OMP);
• Plan, monitor, and review employee performance and contributions;
• Monitor and measure performance and quality across all Social Media service lines, operations, processes, and systems, ensuring results meet established SLAs and KPIs (e.G., productivity);
• Ensure the completion of onboarding processes and the proper documentation for each business and market;
• Proactively collaborate with internal stakeholders and Brands to review KPI results, develop action plans, and identify opportunities to improve services, practices, and technologies;
• Drive continuous improvement initiatives and support transition activities.

What Will Make You Successful

• Native or near-native proficiency in German and C1/C2 proficiency in English (Portuguese is a plus);
• Proven experience leading, coaching, and developing teams, including in remote environments;
• Experience in aBPO, Consumer Engagement, or customer service environment;
• Knowledgeof consumer handling, CRM systems, help desk software, and social media/community management;
• Strong problem-solving, analytical, and decision-making skills, with the ability to perform under pressure;
• Excellentcommunication, stakeholder management, and customer service orientation;
• Results-driven mindset with a focus on continuous improvement, brand reputation, and operational excellence.

What We Offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career