Business Process Transformation Specialist

Jobtailor; Lisboa; Presencial; EUR 60 000 - 85 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon seeks a Lead Transformation professional to drive process improvements from assessment through implementation across local and cross-country teams. You will facilitate workshops, translate needs into structured requirements, and model processes using BPMN.

The role emphasizes digitalization, automation, and strong stakeholder influence. Strong background in BPMN 2.0 and change management is required, with Lean/Six Sigma credentials preferred.

Qualificações

• Higher education degree in Management, STEM or related field.
• 3+ years in Business Transformation, Project Management, Process Improvement, and Operational Excellence.
• Proven experience leading process improvement and governance initiatives.
• Strong knowledge in BPMN 2.0; knowledge in BTM² is a plus.
• Lean or Six Sigma certification recommended; change management knowledge helpful.
• Strong analytical and problem-solving abilities; able to structure ambiguity.
• Excellent communication and facilitation skills; ability to influence stakeholders.

Responsabilidades

• Lead transformation and process improvement initiatives from assessment through implementation and adoption, locally and cross-countries.
• Facilitate workshops and working sessions with stakeholders to define solutions and drive decisions across teams.
• Model and document processes using BPMN and BPM practices.
• Analyze AS-IS processes to identify cycle times, inefficiencies, risks and opportunities.
• Translate business challenges into structured requirements and improvement initiatives.
• Identify opportunities for digitalization, automation and workflow optimization.
• Assess operational impact of proposed solutions and align with business objectives.
• Prioritize improvement opportunities based on value, risk and impact.
• Design TO-BE processes aligned with governance and needs; define KPIs and monitoring.
• Establish monitoring mechanisms to track performance and support implementation.

Conhecimentos

Process Analysis

BPMN 2.0

Analytical Skills

Problem-Solving Skills

Facilitation Skills

Influencing Skills

Stakeholder Alignment

Formação académica

Higher education degree in Management, STEM or related field

Ferramentas

Lean Certification

Six Sigma Certification

AI & Automation awareness

Descrição da oferta de emprego

• Lead transformation and process improvement initiatives from assessment through implementation and adoption, both locally and cross-countries
• Facilitate workshops and working sessions independently with stakeholders to define solutions, align expectations and drive decisions across multiple teams and functions
• Model and document processes using BPMN and established Business Process Management practices
• Analyze existing processes (AS-IS), identifying cycle times, inefficiencies, risks, bottlenecks and improvement opportunities
• Translate business challenges and operational needs into structured requirements and improvement initiatives
• Identify opportunities for digitalization, automation and workflow optimization
• Assess the operational impact of proposed solutions and ensure alignment with business objectives
• Prioritize improvement opportunities based on business value, risk and operational impact
• Design future-state processes (TO-BE) aligned with business objectives, governance requirements and operational needs
• Define process KPIs and performance metrics
• Establish monitoring mechanisms to track process performance over time
• Support the implementation of transformation initiatives

Requirements

• Higher education degree in Management, STEM or a related field
• 3+ years of experience in Business Transformation, Project Management, Process Improvement, and Operational Excellence
• Proven experience leading process improvement and process governance initiatives
• Strong knowledge in BPMN 2.0
• Knowledge in BTM² (nice to have)
• Familiarity with emerging technologies, particularly Artificial Intelligence (AI), and their application in process transformation and automation
• Lean / Six Sigma knowledge or certification
• Knowledge in change management
• Strong analytical and problem-solving skills
• Ability to structure ambiguity and transform complex challenges into pragmatic solutions
• Excellent communication and facilitation skills
• Ability to influence stakeholders

Hard Skills

• Process Analysis
• Digitalization
• Workflow Optimization
• Performance Metrics
• Operational Excellence
• Requirements Structuring
• Risk Identification
• Future-State Process Design
• Monitoring Mechanisms
• Stakeholder Alignment

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Facilitation Skills
• Influencing Skills

Certifications & Qualifications

• Lean Certification
• Six Sigma Certification