Business Operations Intern - (Italian Speaker)

Emma Sleep; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance included

Health insurance including dental care

In-house Portuguese classes

Employee discount on Emma products

Language classes

International team experience

Resumo da oferta

Emma Sleep is seeking an ambitious intern to join our ecommerce operations in Lisbon. You will manage your own projects, act as the link between our operations teams (customer service, warehouse, delivery, planning) and the local market team to ensure a smooth supply chain for Emma products.

You’ll monitor customer experience and operations KPIs, escalate and resolve issues, and report performance regularly.

Qualificações

• Studying or graduated in business administration, media management or related field.
• Strong analytical skills and ability to learn quickly.
• Fluent in English and Italian, with ability to work independently.

Responsabilidades

• Manage own ecommerce operations projects for the assigned market.
• Link between operations teams and market team to ensure smooth supply chain.
• Investigate, escalate, and resolve operational issues to resolution.
• Monitor KPIs on customer experience and operations to identify improvements.
• Report performance regularly and share visibility internally.
• Receive support from a senior team member for growth.

Conhecimentos

Strong analytical skills

English & Italian fluency

Independent / self-starter

Business sense

Formação académica

Business Administration or related program

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

• You will be responsible for managing your own projects in the field of ecommerce operations in one of our Ecommerce markets.
• You will be the link between our operations teams (customer service, warehouse, delivery, planning, etc) and one of our Ecommerce market team, centralizing information and ensuring a smooth supply chain of our products.
• You will investigate, escalate, and follow through until it's resolved in case of operational issues
• You will monitor key performance metrics both on customer experience side (NPS, return rates, Trustpilot, etc.) and on the operations side (stock health, OTIF, forecast accuracy, etc.) to identify improvement opportunities.
• You will report customer experience and operations performance regularly sharing visibility internally.
• You will be supported by a more senior team member to help you grow professionally and personally.

• This internship will start on 1st of January 2027
• You are studying or have graduated in business administration, media management or any related university program.
• You have a strong business sense or have gained first practical working experience in a start-up/fast-paced environment
• You have strong analytical skills and can learn quickly.
• You like to take on responsibility and are able to work independently.
• You are available for at least 6 months.
• You are fluent in English and Italian.
• You are available for at least 6 months.
• A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits)
• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
• Private health insurance including dental care
• In-house Portuguese classes from beginner to advanced level
• A combination of personal and company growth to accelerate your career and help you reach your goals
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
• To work and learn from experts in diverse fields and get to know your team members at exciting company events

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.