BUSINESS ANALYST SQUAD SCA (HYBRID)

iTRTech Group; Lisboa; Híbrido; EUR 20 000 - 35 000; Tempo integral

Resumo da oferta

iTRTech Group seeks a mid-level Business Analyst with practical application support experience to join our Hybrid Lisbon or Porto team. You will support Solvency II/IFRS 17 related actuarial applications, coordinating with Product Owners, users and offshore developers to ensure reliable and scalable delivery.

The role covers business analysis, backlog management, testing, documentation and knowledge transfer in a multinational, Agile environment.

Qualificações

• 3+ years in a Business Analyst role.
• Experience blending BA work with Application Support.
• Experience creating and refining user stories for backlog.
• Experience supporting Product Owners with backlog construction/prioritization.
• Ability to gather, clarify and document business requirements.
• Experience providing functional and technical user support.

Responsabilidades

• Work with Product Owner to build and prioritize the backlog.
• Create, refine and manage user stories with squad and Product Owner.
• Clarify business needs for new topics, enhancements and changes.
• Translate user requirements into functional information for technical teams.
• Coordinate activities with users and stakeholders.
• Monitor progress of enhancements and maintenance topics.
• Identify dependencies, blockers, risks and actions.
• Communicate activity status to users and teams.
• Support continuous improvements in efficiency and knowledge sharing.
• Contribute to testing and QA activities.
• Document test results and evidence.

Conhecimentos

Backlog management

User story creation

French language

English language

Communication skills

Agile

Incident management

Ferramentas

Jira

ALM Octane

ServiceNow

ITIL

Citrix

Python

Excel VBA

Linux

Descrição da oferta de emprego

BUSINESS ANALYST SQUAD SCA (HYBRID LISBON OR PORTO)

Portuguese company hires for hybrid position

Location: Lisbon or Porto, Portugal

Only candidates already based in Portugal will be considered

Work Model: Hybrid

Language Requirements: rench C1 — mandatory | English B2 — mandatory

Seniority: Mid-level (3+ years)

Sector: Banking

Rate Between €2800 - 3100 RV / €1800 - 2100 CTI

About The Opportunity

We are looking for a mid-level Business Analyst with practical Application Support experience to join an Actuarial Compliance Management team.

You will support and maintain critical actuarial applications related to Solvency II and IFRS 17 while working closely with the Product Owner, users, technical teams and offshore development teams.

The position combines business analysis, backlog management, functional and technical support, incident handling, maintenance coordination, non-regression testing and documentation. You will help ensure that actuarial platforms remain reliable, maintainable, scalable and aligned with business, engineering and security requirements.

This is an excellent opportunity for a bilingual French-English Business Analyst who enjoys working at the intersection of business needs, application support and technical delivery.

Main Responsibilities

Business Analysis and Backlog Management

• Work closely with the Product Owner to build and prioritize the activity backlog.
• Create, refine and manage user stories with the squad and Product Owner.
• Clarify business needs related to new topics, enhancements and application changes.
• Translate user requirements into clear functional information for technical teams.
• Coordinate and plan activities with users and other stakeholders.
• Monitor the progress of enhancements and maintenance topics.
• Identify dependencies, blockers, risks and required actions.
• Communicate activity status to users, business-analysis teams, squad members and technical teams.
• Support continuous improvements in efficiency, quality and knowledge sharing.

Actuarial Application Support

• Contribute to the support and maintenance of Solvency II and IFRS 17 applications.
• Provide functional and technical support to application users.
• Ensure the proper functioning, maintainability and scalability of supported applications.
• Monitor, investigate and coordinate incidents according to application SLAs.
• Work with platform operators on incidents and service requests.
• Coordinate maintenance requests and ensure their successful completion.
• Analyze recurring issues and help identify sustainable solutions.
• Explain technical operations and security fixes to business users.
• Support the implementation of application changes and new versions.

Applications and Platforms

• PROPHET and its ecosystem;
• FIS platform;
• Internally developed actuarial tools;
• ESG-CHESS;
• CIRIS, including packaged and internally developed modules;
• Solvency II-related applications;
• IBNRS;
• IFRS 17 applications.

Testing and Quality Assurance

• Contribute to functional and platform testing.
• Define non-regression test cases.
• Coordinate or execute non-regression tests.
• Perform sanity testing after changes and deployments.
• Document test results, anomalies and supporting evidence.
• Validate delivered changes against functional requirements.
• Help ensure that application updates comply with engineering and security standards.
• Support release-readiness and maintenance-validation activities.

Documentation and Knowledge Management

• Update operational and application-specific documentation.
• Maintain reference documents and Knowledge Base content.
• Document functional requirements, procedures and known issues.
• Support knowledge-transfer activities.
• Contribute to clear communication between business, support and development teams.
• Ensure that information is available to users and application-support stakeholders.

Agile and International Collaboration

• Work effectively within an Agile squad.
• Participate in Agile ceremonies and planning activities.
• Collaborate with offshore development teams.
• Coordinate activities across users, Product Owners, support teams and technical specialists.
• Contribute to a multicultural and international working environment.
• Share knowledge and support the continuous improvement of team practices.

Mandatory Requirements

• Minimum of 3 years of experience in a similar Business Analyst position.
• Practical experience combining Business Analysis and Application Support.
• Experience creating, refining and managing user stories.
• Experience supporting Product Owners with backlog construction and prioritization.
• Experience collecting, clarifying and documenting business requirements.
• Practical experience providing functional and technical user support.
• Experience managing incidents, service requests and maintenance activities.
• Experience working according to application SLAs.
• Advanced knowledge of Microsoft Excel.
• Practical experience with VBA.
• Experience defining and executing non-regression tests.
• Experience performing sanity tests.
• Knowledge of cloud environments.
• Knowledge of Python.
• Practical experience with Agile methodologies.
• Practical knowledge of ITIL.
• Practical experience with ServiceNow.
• Practical experience with Jira.
• Practical experience with ALM Octane.
• Practical experience with Citrix.
• Basic knowledge of Linux.
• Strong written and verbal communication skills.
• French proficiency at C1 level.
• English proficiency at B2 level.
• Availability to travel outside Portugal.

Nice-to-Have Requirements

• Experience supporting actuarial applications.
• Knowledge of Solvency II/S2.
• Knowledge of IFRS 17.
• Previous experience with PROPHET.
• Knowledge of the FIS platform.
• Experience with ESG-CHESS, CIRIS or IBNRS.
• Experience in insurance, actuarial compliance or financial services.
• Knowledge of application maintenance and production-support processes.
• Experience collaborating with offshore development teams.
• Experience documenting Knowledge Base articles and reference materials.
• Knowledge of security-fix and technical-operation communication.
• Experience coordinating testing and maintenance activities.
• Familiarity with packaged software and internally developed modules.

Soft Skills

• Strong customer and service orientation.
• Ability to work autonomously.
• Proactive approach and willingness to take initiative.
• Strong adaptability.
• Excellent written and spoken communication.
• Collaborative and team-oriented mindset.
• Ability to learn new applications and assignments quickly.
• Strong organizational and coordination skills.
• Ability to work effectively with business and technical stakeholders.
• Commitment to engineering rules and security standards.

The Ideal Candidate

The ideal candidate is a mid-level Business Analyst with at least three years of experience combining business analysis and application support.

You are comfortable working with Product Owners to create and manage user stories, structure backlogs, clarify business requirements and coordinate activities with users and technical teams. You can also investigate incidents, manage maintenance requests and provide functional and technical support according to agreed service levels.

You have advanced Excel and VBA skills, knowledge of Python and cloud environments, and practical experience with ServiceNow, Jira, ALM Octane, Citrix and ITIL processes. You understand functional testing and can define and execute non-regression and sanity tests.

You communicate fluently in French at C1 level and professionally in English at B2 level. You are autonomous, adaptable and service-oriented, and you work effectively with Product Owners, end users, offshore developers and technical teams.

Previous experience with actuarial applications, Solvency II, IFRS 17, PROPHET or insurance platforms will make your profile especially relevant.

Questions for Candidates

• How many years of professional experience do you have as a Business Analyst?
• How many years have you worked in roles combining Business Analysis and Application Support?
• Have you supported Product Owners with backlog construction and prioritization?
• What is your experience creating, refining and managing user stories?
• Have you coordinated application enhancements with users and technical teams?
• What types of functional and technical support have you provided?
• Have you managed incidents and service requests according to application SLAs?
• What is your experience coordinating maintenance requests?
• Have you worked with Solvency II or IFRS 17 applications?
• Do you have experience with PROPHET or the FIS platform?
• Have you worked with ESG-CHESS, CIRIS, IBNRS or similar actuarial applications?
• What is your level of experience with Excel?
• What types of solutions or automations have you developed with VBA?
• What is your level of Python knowledge?
• What experience do you have with cloud environments?
• Have you defined and executed non-regression test cases?
• What is your experience with sanity testing?
• Have you used ServiceNow professionally?
• What is your experience with Jira and ALM Octane?
• Have you worked with Citrix?
• What is your level of Linux knowledge?
• What is your practical experience with ITIL?
• Have you worked with offshore development teams?
• Have you maintained Knowledge Base articles, reference documents or operational procedures?
• What is your French proficiency level? Can you confirm C1?
• What is your English proficiency level? Can you confirm B2?
• Are you currently available to work in Lisbon or Porto?
• Are you available to travel outside Portugal?
• Which contract model do you prefer: B2B/RV or CTI?
• Is the proposed rate of €3,100 RV or €2,100 CTI aligned with your expectations?
• What is your earliest possible start date?

CV Keywords

Business Analyst, IT Business Analyst, Functional Business Analyst, Application Support Business Analyst, Business Analyst Application Support, Functional Analyst, Application Support, Functional Support, Technical Support, User Support, Product Owner, PO, Backlog Management, Activity Backlog, User Stories, User Story Management, Requirements Gathering, Requirements Analysis, Functional Requirements, Business Requirements, Stakeholder Management, Activity Coordination, Maintenance Requests, Incident Management, Service Request Management, Application SLA, Service Level Agreement, Problem Solving, Application Maintenance, Application Scalability, Application Reliability, Solvency II, S2, IFRS 17, Actuarial Compliance, Actuarial Applications, Insurance, Financial Services, PROPHET, FIS Platform, ESG-CHESS, CIRIS, IBNRS, Packaged Software, In-House Applications, Functional Testing, Platform Testing, Non-Regression Testing, Regression Testing, Sanity Testing, Test Cases, Test Execution, Test Evidence, Microsoft Excel, Advanced Excel, VBA, Excel VBA, Python, Cloud Computing, Cloud Knowledge, Agile, Agile Methodologies, Scrum, ITIL, ServiceNow, Jira, ALM Octane, Citrix, Linux, Knowledge Base, Reference Documentation, Operational Documentation, Knowledge Sharing, Offshore Development, Security Standards, Engineering Rules, Customer Service, Client Focus, French C1, English B2, Lisbon, Porto, Portugal, Travel Availability, B2B, Recibos Verdes, CTI, Permanent Contract