Brazilian Portuguese Social Media Moderator (Athens On-site)

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Salary progression

Productivity bonus

Food allowance

Well-being support

Weekday shifts

Multinational team training

Job summary

Cross Border Talents is hiring for an on-site role in Athens for a Portuguese-speaking customer support specialist. You will review content, handle user reports and assist users via chat, email and calls, while adhering to community standards and policies.

The ideal candidate has native Brazilian Portuguese, English proficiency (B2–C1), 1–3 years in BPO or content moderation, and strong problem-solving with excellent written communication.

Qualifications

• Native or C1-level Brazilian Portuguese
• B2–C1 English, needed for training, the knowledge base and client policies
• 1–3 years of experience in BPO, customer support, tech support or content moderation
• Strong decision-making, critical-thinking and problem-solving skills
• Typing speed of at least 30 WPM
• Resilience and the ability to handle sensitive content professionally

Responsibilities

• Review posts, comments, videos and ads against community standards and platform policies
• Investigate and act on user reports of abuse, harassment or policy violations
• Support users by chat, email and outbound calls with account, payment and general inquiries
• Identify and escape cases not covered by existing policies, and contribute to policy updates
• Contribute to data gathering for machine-learning initiatives
• Maintain a high standard of accuracy and efficiency in all tasks

Skills

Brazilian Portuguese

English (B2-C1)

Decision making

Critical thinking

Problem solving

Written communication

Typing 30 WPM

Job description

Cross Border Talents is hiring for an on-site role in Athens for a Portuguese-speaking customer support specialist. You will review content, handle user reports and assist users via chat, email and calls, while adhering to community standards and policies.

The ideal candidate has native Brazilian Portuguese, English proficiency (B2–C1), 1–3 years in BPO or content moderation, and strong problem-solving with excellent written communication.