Brazilian Portuguese Social Media Agent – Athens

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Salary progression

Productivity bonus

Food allowance

Well-being support

Weekday shifts

Multinational team training

Job summary

Cross Border Talents is hiring for an on-site role in Athens for a Portuguese-speaking customer support specialist. You will review content, handle user reports and assist users via chat, email and calls, while adhering to community standards and policies.

The ideal candidate has native Brazilian Portuguese, English proficiency (B2–C1), 1–3 years in BPO or content moderation, and strong problem-solving with excellent written communication.

Qualifications

• Native or C1-level Brazilian Portuguese
• B2–C1 English, needed for training, the knowledge base and client policies
• 1–3 years of experience in BPO, customer support, tech support or content moderation
• Strong decision-making, critical-thinking and problem-solving skills
• Typing speed of at least 30 WPM
• Resilience and the ability to handle sensitive content professionally

Responsibilities

• Review posts, comments, videos and ads against community standards and platform policies
• Investigate and act on user reports of abuse, harassment or policy violations
• Support users by chat, email and outbound calls with account, payment and general inquiries
• Identify and escape cases not covered by existing policies, and contribute to policy updates
• Contribute to data gathering for machine-learning initiatives
• Maintain a high standard of accuracy and efficiency in all tasks

Skills

Brazilian Portuguese

English (B2-C1)

Decision making

Critical thinking

Problem solving

Written communication

Typing 30 WPM

Job description

About the Role

Are you fluent in Brazilian Portuguese and motivated to help make the internet a safer place? We are recruiting for an international team that supports a leading global social media platform and keeps the online experience safe and positive for millions of users.

The role combines three kinds of work: reviewing user-generated content and ads against community standards, investigating user reports, and supporting users by chat, email and outbound calls. You will work on-site from a modern office in Athens.

Key Responsibilities

• Review posts, comments, videos and ads against community standards and platform policies
• Investigate and act on user reports of abuse, harassment or policy violations
• Support users by chat, email and outbound calls with account, payment and general inquiries
• Identify and escape cases not covered by existing policies, and contribute to policy updates
• Contribute to data gathering for machine-learning initiatives
• Maintain a high standard of accuracy and efficiency in all tasks

Requirements

• Native or C1-level Brazilian Portuguese
• B2–C1 English, needed for training, the knowledge base and client policies
• 1–3 years of experience in BPO, customer support, tech support or content moderation
• Strong decision-making, critical-thinking and problem-solving skills
• Excellent written communication
• Cultural awareness of Brazil's social and political environment
• Typing speed of at least 30 WPM
• Resilience and the ability to handle sensitive content professionally

What's on Offer

• Competitive monthly salary with structured salary progression
• Monthly productivity bonus based on performance
• Monthly food allowance for on-site attendance
• Dedicated well-being support, including counselling, regular check-ins and well-being activities
• Day shifts, Monday to Friday, with occasional weekend shifts in some teams
• Full training and a multicultural, international team environment

Important to Know

• This role may involve exposure to sensitive content. Full well-being support and clear escalation paths are provided.
• This is an 8-month contract.
• Relocation support is not included for the on-site role.
• A remote option from abroad is also available under different terms. Ask your recruiter for details.