Boutique Sales Associate - Temporary Contract

Montblanc; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Montblanc in Lisbon seeks an experienced Sales Associate to maximize boutique performance by achieving sales targets and offering expert client advice. You will uphold brand standards and deliver exceptional service at all times.

Role requires maintaining luxury presentation, building client relationships, and participating in events while handling POS and inventory tasks. The position is on-site in a Montblanc boutique, with a focus on premium customer experience.

Qualificações

• Proven sales experience (required).
• Commercial maturity.
• Knowledge of the product and the Brand.
• One year of experience in the type of sales to be performed.
• Sales techniques.
• Ability to impact and communicate with clients.
• Service orientation - Ability to detect customer needs.
• Sense of responsibility and initiative.
• Excellent appearance and presentation.

Responsabilidades

• Manage product sales effectively and achieve set sales goals.
• Advise clients and ensure their satisfaction per Brand standards.
• Handle the sales process according to client type and maintain client relationships.
• Develop sales initiatives and participate in events.
• Ensure boutique operations, including cash register and stock duties, run smoothly when colleagues are absent.
• Maintain luxurious brand presentation and windows/display standards.
• Coordinate with ABM on customer relations and complaints.
• Provide information and reports to store management; participate in team meetings and training sessions.
• Respect deadlines for communications and labor matters.

Conhecimentos

Sales experience

Customer service

Product knowledge

Brand presentation

Communication skills

Attention to detail

Cash handling

Team collaboration

Formação académica

High school diploma

Ferramentas

POS system

Inventory management

CRM

Descrição da oferta de emprego

Maximize boutique performance by achieving sales targets and strategic objectives. Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards. Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills. Advise clients to guarantee high-quality service, following Montblanc's standards.

Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary. Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager. MAIN PURPOSE Maximize boutique performance by achieving sales targets and strategic objectives. Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.

Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills. Advise clients to guarantee high-quality service, following Montblanc's standards. Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary. Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

Key Responsibilities

• Sales Management Manage product sales effectively.
• Achieve set sales goals.
• Handle the sales process according to the client type.
• Advise clients and ensure their satisfaction.
• Develop sales initiatives.
• Customer Relations Ensure customer relations (agreements, service) according to Brand standards.
• Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
• Increase the customer database by providing all relevant information.
• Track customer files.
• Manage customer complaints together with the ABM.
• Brand Presentation Maintain consistent adherence to brand presentation standards: Personal appearance and uniform.
• Luxurious appearance of the Boutique and displayed products (windows and displays).
• Marketing Implementation Respect and ensure the implementation of all marketing campaigns.
• Actively participate in event organization.
• Boutique Operations Ensure the Boutique's operation in the absence of colleagues.
• Demonstrate versatility in cash register and warehouse tasks.
• Ensure all sales are correctly processed in the computer system.
• Product Management Participate in inventories.
• Prevent potential losses.
• Check merchandise reception.
• Prepare merchandise shipments.
• Transfer merchandise information.
• Information Management Provide all necessary information to the store management to prepare reports.
• Actively participate in team meetings.
• Actively participate in training sessions.
• Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

Job Requirements

• Basic Education: Proven sales experience (required).
• Commercial maturity.
• Specific Knowledge: Knowledge of the product and the Brand.
• Professional Experience: One year of experience in the type of sales to be performed.
• Complementary training: Sales techniques.
• Other Skills: Ability to impact and communicate with clients.
• Service orientation - Ability to detect customer needs.
• Sense of responsibility and initiative.
• Excellent appearance and presentation.