Assistant Manager

Jobtailor; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon, Portugal is seeking a dynamic leader to oversee Operations Supervisors, delivering exceptional service and hitting performance targets.

You will coach and develop the team, monitor KPIs, and drive continuous improvement, with a strong focus on sales and digital marketing. Strong English, leadership, and customer focus are essential to succeed in this fast-paced role.

Qualificações

• Advanced English fluency (C1 level or higher) required.
• Proven experience managing teams and leading sales initiatives.
• Background in sales and/or digital marketing with strong customer focus.
• Results-driven with a sharp problem-solving mindset and high adaptability.

Responsabilidades

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Conhecimentos

Advanced English Fluency

Team Management Experience

Sales Experience

Sales/Digital Marketing Background

Leadership Skills

Customer Focus

Problem-Solving

Emotional Intelligence

Communication Skills

Descrição da oferta de emprego

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
• Coach, mentor, and develop the team to reach its highest potential
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation

Requirements

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills

Core Competencies

Demonstrates strong leadership and team management capabilities, with a focus on achieving performance goals and delivering exceptional customer service. Proficient in problem-solving, continuous improvement strategies, and effective communication in a sales and digital marketing context.

Highest-signal resume keywords

• Advanced English Fluency (C1 Level)
• Team Management Experience
• Sales Experience
• Leadership Skills
• Customer Focus

Soft Skills

• Coaching
• Mentoring
• Problem-Solving
• Emotional Intelligence
• Communication Skills

Industry Keywords

• Operations Management
• Performance Goals
• KPI Monitoring
• Continuous Improvement
• Digital Marketing