Billing Administrator (Temporary)

NetJets Europe; Paço de Arcos; Presencial; EUR 28 000 - 36 000; Tempo integral

Resumo da oferta

NetJets Europe is seeking a Billing Specialist to manage the Owner accounts' monthly invoicing and respond to Owner queries from internal departments with a high service standard. You will liaise with Owners and internal teams to ensure timely, accurate billing across currencies.

The role requires a Bachelor's in Finance/Accounting and 2–4 years' experience, with fluent Business English and MS Office proficiency.

Qualificações

• Bachelor's in Accounting or Finance.
• 2–4 years of experience in billing or finance.
• Excellent numerical skills and high client service orientation.
• Fluency in Business English; other languages beneficial but not required.

Responsabilidades

• Create complex multi-currency monthly invoices (and pre-flight quotations) using a web-based billing system ensuring that all group revenue is billed to Owners accurately and on a timely basis.
• Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service.
• Be fully knowledgeable on all aspects of the NetJets program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments.
• Build and maintain Owner relationships to facilitate exceptional customer service and query resolution.
• Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships.
• Provide the sales team with analysis on flight usage and billing data to assist them with the sales process for existing Owners.
• Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner.
• Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues
• Provide timely reports and statements on billing so that the management team are well informed on any billing or Owner issues;
• Assist the Department Leaders in the completion of departmental requirements of Month-end closing of billing group information.

Conhecimentos

Service-Oriented

Curiosity

Collaboration

Adaptability

Strives For Positive Results

Formação académica

Bachelor's in Accounting or Finance

Ferramentas

MS Office

Descrição da oferta de emprego

Purpose of Position

Take responsibility for the Billing function of assigned Owner accounts; producing Owner invoices and providing an exceptional standard of customer service to internal departments; liaising directly with Owners from incoming queries and proactively provide outgoing information to Owners and their representatives, ensuring the smooth running of the monthly billing process and minimising Owner queries.

Purpose of Position

Take responsibility for the Billing function of assigned Owner accounts; producing Owner invoices and providing an exceptional standard of customer service to internal departments; liaising directly with Owners from incoming queries and proactively provide outgoing information to Owners and their representatives, ensuring the smooth running of the monthly billing process and minimising Owner queries.

Tasks And Responsibilities

• Create complex multi-currency monthly invoices (and pre-flight quotations) using a web-based billing system ensuring that all group revenue is billed to Owners accurately and on a timely basis;
• Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
• Be fully knowledgeable on all aspects of the NetJets program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
• Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
• Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships;
• Provide the sales team with analysis on flight usage and billing data to assist them with the sales process for existing Owners;
• Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner.
• Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues
• Provide timely reports and statements on billing so that the management team are well informed on any billing or Owner issues;
• Assist the Department Leaders in the completion of departmental requirements of Month-end closing of billing group information.

Education

Bachelor's in Accounting or Finance

Years Of Experience

2-4 years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

• University Degree in Finance / Accounting or similar;
• Preferred 2 years’ experience in billing or finance position;
• Excellent numerical skills;
• Experience in dealing with demanding clients, high level of customer service;
• Fluency in Business English (written and spoken) and ability to communicate in additional languages including French, Italian, Russian or German are beneficial but not prerequisite
• High Proficiency in MS Office.