Billing Administrator (Temporary)

NetJets IP, LLC; Portugal; Teletrabalho; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

NetJets IP, LLC will recruit a Billing Specialist responsible for the end-to-end monthly invoicing for Owner accounts from Paço de Arcos. The role requires producing accurate, multi-currency invoices and handling Owner queries with a professional, proactive approach.

The successful candidate will have a Bachelor's in Accounting or Finance and 2–4 years of billing or finance experience, fluent Business English, and strong numerical skills to support internal departments and the Sales/Owner

Qualificações

• Experience in billing or finance roles.
• Strong numerical abilities and attention to detail.
• Excellent customer service and communication skills.
• Fluency in Business English; additional languages beneficial.

Responsabilidades

• Create complex multi-currency monthly invoices using a web-based billing system.
• Respond to Owner queries within 24 hours with exceptional service.
• Serve as first point of contact for program queries from Owners and internal teams.
• Build and maintain Owner relationships to enable excellent service and issue resolution.
• Attend meetings with Owners to resolve issues and identify needs.

Conhecimentos

Billing experience

Numerical skills

Customer service

Business English

Formação académica

Bachelor's in Accounting or Finance

Ferramentas

Billing software

Descrição da oferta de emprego

Purpose of Position

Take responsibility for the Billing function of assigned Owner accounts; producing Owner invoices and providing an exceptional standard of customer service to internal departments; liaising directly with Owners from incoming queries and proactively provide outgoing information to Owners and their representatives, ensuring the smooth running of the monthly billing process and minimising Owner queries.

Tasks and Responsibilities

• Create complex multi-currency monthly invoices (and pre-flight quotations) using a web-based billing system ensuring that all group revenue is billed to Owners accurately and on a timely basis;
• Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
• Be fully knowledgeable on all aspects of the NetJets program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
• Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
• Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships;
• Provide the sales team with analysis on flight usage and billing data to assist them with the sales process for existing Owners;
• Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner.
• Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues;
• Provide timely reports and statements on billing so that the management team are well informed on any billing or Owner issues;
• Assist the Department Leaders in the completion of departmental requirements of Month-end closing of billing group information.

Education

Bachelor's in Accounting or Finance

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• University Degree in Finance / Accounting or similar;
• Preferred 2 years’ experience in billing or finance position;
• Excellent numerical skills;
• Experience in dealing with demanding clients, high level of customer service;
• Fluency in Business English (written and spoken) and ability to communicate in additional languages including French, Italian, Russian or German are beneficial but not prerequisite

Location: Paço de Arcos, PT, 2774-550