Bilingual Digital Platform Specialist (Spanish/German)

JoB Training & Coaching; Oeiras; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

JoB Training & Coaching in Lisbon is seeking a Digital Platform Specialist to be the technical backbone for business users of a leading advertising and social media platform. You will support high-value clients in Spanish or German markets, ensuring their digital infrastructure is optimized for success within the MPO Platforms framework.

This B2B role covers Tier 2/3 troubleshooting, onboarding to Business Manager and Creative Hub, and security best practices.

Qualificações

• Experience with B2B tech support and consulting for advertisers or agencies.
• Ability to operate across multiple platforms (ads, analytics, catalog, etc.).
• Strong communication and client onboarding skills.

Responsabilidades

• Act as Tier 2/3 technical expert for platform issues (accounts, API, payments).
• Guide onboarding for clients to features like Business Manager and Creative Hub; advise on security best practices.
• Collaborate with engineering on bug reports, feature requests, and migrations; maintain knowledge base.

Conhecimentos

B2B communication

Technical troubleshooting

Customer advocacy

Cross-functional collaboration

Ferramentas

Zendesk

Salesforce Service Cloud

Jira

Descrição da oferta de emprego

Marketing Process Optimization (MPO) – Spanish or German

Headline: Master the Ecosystem: Become a Digital Platform Specialist for a Global Tech Leader (Lisbon Office).

Role Overview: As a Digital Platform Specialist, you are the technical backbone for business users navigating a world-class advertising and social media platform. You will serve as an expert consultant for high-value clients (agencies and SMEs) in the Spanish or German markets, ensuring their digital infrastructure is optimized for success. This is a B2B technical support and consulting role within the MPO Platforms framework.

Detailed Job Responsibilities

1. Technical Troubleshooting & Incident Resolution

• Act as the Tier 2/3 technical expert for platform-related issues, including account access, API integrations, and payment system malfunctions.
• Resolve complex "Platform Health" issues, such as why an ad account was restricted or why a specific automation tool is failing to execute.
• Work directly with internal engineering teams to report system-wide bugs and track them until resolution.
  
  
  

2. B2B Platform Consulting & Onboarding

• Guide new business clients through the technical "Setup" phase—linking business pages, setting up payment profiles, and configuring administrative permissions.
• Consult with clients on how to use advanced platform features like Business Manager, Catalog Manager, or Creative Hub.
• Provide "Best Practice" advice on platform security, such as Two-Factor Authentication (2FA) and permission hierarchies.
  
  
  

3. Workflow Optimization & Process Improvement

• Identify recurring technical friction points within the platform and suggest process optimizations to the Global Product team.
• Support the "Migration" of clients from legacy tools to new, privacy-first platform features.
• Document technical solutions and contribute to a global internal "Knowledge Base" to speed up future resolution times.
  
  
  

4. Policy & Compliance Guidance

• Help clients understand why their content or platform usage might be violating Global Advertising Policies.
• Educate partners on regulatory requirements (like GDPR or local market laws) to ensure their platform activities remain compliant.
  
  
  

High-Skill Requirements

Linguistic Mastery:

• Spanish or German: Native or C2 level (depending on the market you are applying for).
• English: B2/C1 (Upper-Intermediate) for communication with the global "Product Operations" and "Engineering" teams.
  
  
  

Technical Competencies:

• Platform Knowledge: Prior experience with Meta Business Suite, Google Ads, TikTok for Business, or LinkedIn Campaign Manager.
• Support Tools: Comfort using ticketing systems like Zendesk, Salesforce Service Cloud, or Jira.
• Technical Troubleshooting: A logical approach to solving "if/then" technical problems.
• Ad-Tech Basics: Understanding of how digital ads are served, including an awareness of HTML/JavaScript (basic level) for troubleshooting tracking codes.
  
  
  

Soft Skills:

• B2B Professionalism: Ability to talk to a CEO or a Digital Agency Director with authority and clarity.
• Critical Thinking: You don't just follow a script; you look for the root cause of a technical failure.
• Adaptability: The platform changes every week—you must be excited about continuous learning.
  
  
  

Career Path:

This role is a fast-track into Technical Account Management (TAM), Product Operations, or SaaS Customer Success. You are gaining "under-the-hood" knowledge of how the world's most profitable tech platforms actually function.