Aviation Reservations & Customer Service Specialist

AVIAREPS Group; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional training

International work environment

Career development

Competitive salary & benefits

Resumo da oferta

AVIAREPS Group in Lisbon is seeking a Customer Service & Reservations Executive (City Ticket Office) to provide reservations, ticketing and customer service support to travel agencies and direct customers. You will handle flight reservations, exchanges, reissues and refunds in line with airline policies and IATA rules.

The role requires at least 2 years experience in airline or travel industry, strong GDS knowledge (Amadeus preferred), BSP ticketing experience, and excellent communication and

Qualificações

• Minimum of 2 years' experience with an airline, GSA, airline consolidator, or travel agency.
• Proven experience providing B2B support to travel agencies.
• Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus.
• Experience with BSP ticketing, exchanges, reissues, refunds, and fare construction.
• Good knowledge of IATA rules and airline procedures.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to prioritize workload and perform effectively under pressure.

Responsabilidades

• Provide reservations, ticketing and customer service support to travel agencies and direct customers.
• Handle flight reservations, ticket issuance, exchanges, reissues and refunds in accordance with the airline's policies and IATA procedures.
• Support travel agencies with the airline's fares, ticketing policies, and commercial procedures.
• Respond to enquiries regarding schedules, baggage allowances, travel documentation, and special services.
• Manage group bookings, post-sales requests, reservation changes, and customer service cases.
• Work closely with the airline's Commercial, Sales, Revenue, and Operational departments.
• Ensure high service quality standards and compliance with established Service Level Agreements (SLAs).
• Maintain professional and effective working relationships with travel agencies across Portugal.

Conhecimentos

GDS knowledge

Amadeus

B2B support

Communication skills

Time management

Ferramentas

Amadeus Selling Platform

BSP ticketing

Descrição da oferta de emprego

AVIAREPS Group in Lisbon is seeking a Customer Service & Reservations Executive (City Ticket Office) to provide reservations, ticketing and customer service support to travel agencies and direct customers. You will handle flight reservations, exchanges, reissues and refunds in line with airline policies and IATA rules.

The role requires at least 2 years experience in airline or travel industry, strong GDS knowledge (Amadeus preferred), BSP ticketing experience, and excellent communication and