Lisbon Airline Reservations & Customer Support Pro

AVIAREPS Group; Setúbal; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

AVIAREPS is seeking an experienced Customer Service & Reservations Executive to support the City Ticket Office operations for a leading online carrier in Portugal. Based in Lisbon, you will handle reservations, ticketing and customer service for travel agencies and direct customers, ensuring accuracy and timely responses.

You should have strong GDS knowledge (Amadeus preferred), BSP experience, and excellent communication skills, with Portuguese fluency and good English; on-site in Lisbon is

Qualificações

• Minimum 2 years' experience with an airline, GSA, airline consolidator, or travel agency.
• Proven experience providing B2B support to travel agencies.
• Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus.
• Experience with BSP ticketing, exchanges, reissues, refunds, and fare construction.
• Good knowledge of IATA rules and airline procedures.

Responsabilidades

• Provide reservations, ticketing and customer service support to travel agencies and direct customers.
• Handle flight reservations, ticket issuance, exchanges, reissues and refunds in accordance with the airline's policies and IATA procedures.
• Support travel agencies with the airline's fares, ticketing policies, and commercial procedures.
• Respond to enquiries regarding schedules, baggage allowances, travel documentation, and special services.
• Manage group bookings, post-sales requests, reservation changes, and customer service cases.
• Work closely with the airline's Commercial, Sales, Revenue, and Operational departments.
• Ensure high service quality standards and compliance with established Service Level Agreements (SLAs).
• Maintain professional and effective working relationships with travel agencies across Portugal.

Conhecimentos

GDS knowledge

Amadeus

B2B support

Reservations & ticketing

Customer service

Ferramentas

Amadeus Selling Platform

MS Office

Descrição da oferta de emprego

AVIAREPS is seeking an experienced Customer Service & Reservations Executive to support the City Ticket Office operations for a leading online carrier in Portugal. Based in Lisbon, you will handle reservations, ticketing and customer service for travel agencies and direct customers, ensuring accuracy and timely responses.

You should have strong GDS knowledge (Amadeus preferred), BSP experience, and excellent communication skills, with Portuguese fluency and good English; on-site in Lisbon is