Aviation Reservations & Ticketing Specialist

AVIAREPS Group; Setúbal; Presencial; EUR 26 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Career development opportunities

Training and international environment

Resumo da oferta

AVIAREPS Group in Lisbon, Portugal, is seeking a Customer Service & Reservations Executive (City Ticket Office) to join the CTO team and support reservations, ticketing, and customer service for a leading online carrier.

The role requires 2+ years in airline/GSA/travel agency with GDS knowledge (Amadeus preferred), BSP ticketing, IATA familiarity, and fluency in Portuguese plus intermediate/advanced English; Spanish is a plus. On-site in Lisbon with training and career development opportunities.

Qualificações

• 2+ years in airline, GSA, travel agency or equivalent.
• Experience handling reservations, ticketing and refunds per airline policies.

Responsabilidades

• Provide reservations, ticketing and customer service support to travel agencies and direct customers.
• Handle flight reservations, ticket issuance, exchanges, reissues and refunds.
• Support agencies with fares, policies and procedures.
• Respond to inquiries on schedules, baggage, documents and services.
• Manage group bookings and post-sales requests.

Conhecimentos

GDS Amadeus

BSP ticketing

IATA rules

Customer service

Time management

Ferramentas

Microsoft Office

Descrição da oferta de emprego

AVIAREPS Group in Lisbon, Portugal, is seeking a Customer Service & Reservations Executive (City Ticket Office) to join the CTO team and support reservations, ticketing, and customer service for a leading online carrier.

The role requires 2+ years in airline/GSA/travel agency with GDS knowledge (Amadeus preferred), BSP ticketing, IATA familiarity, and fluency in Portuguese plus intermediate/advanced English; Spanish is a plus. On-site in Lisbon with training and career development opportunities.