Aviation Reservations & B2B Support Specialist

AVIAREPS Group; Setúbal; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Resumo da oferta

AVIAREPS Group in Lisbon is seeking a Customer Service & Reservations Executive (CTO) to support a leading online carrier's operations in Portugal. You will handle flight reservations, ticketing, exchanges, refunds, and respond to inquiries from travel agencies and direct customers.

The role requires a minimum of 2 years in airline or GSA environments, strong GDS knowledge (prefer Amadeus), BSP ticketing experience, and excellent Portuguese and English language skills.

Qualificações

• Minimum 2 years' experience with an airline, GSA, airline consolidator, or travel agency.
• Proven experience providing B2B support to travel agencies.
• Strong knowledge of Global Distribution Systems (GDS), preferably Amadeus.
• Experience with BSP ticketing, exchanges, reissues, refunds, and fare construction.
• Good knowledge of IATA rules and airline procedures.

Responsabilidades

• Provide reservations, ticketing and customer service support to travel agencies and direct customers.
• Handle flight reservations, ticket issuance, exchanges, reissues and refunds in accordance with the airline's policies and IATA procedures.
• Support travel agencies with the airline's fares, ticketing policies, and commercial procedures.
• Respond to enquiries regarding schedules, baggage allowances, travel documentation, and special services.
• Manage group bookings, post-sales requests, reservation changes, and customer service cases.
• Work closely with the airline's Commercial, Sales, Revenue, and Operational departments.
• Ensure high service quality standards and compliance with established Service Level Agreements (SLAs).
• Maintain professional and effective working relationships with travel agencies across Portugal.

Conhecimentos

GDS experience

Amadeus knowledge

IATA rules understanding

B2B customer service

Portuguese fluency

English proficiency

Ferramentas

Amadeus Selling Platform

BSP ticketing

MS Office

Descrição da oferta de emprego

AVIAREPS Group in Lisbon is seeking a Customer Service & Reservations Executive (CTO) to support a leading online carrier's operations in Portugal. You will handle flight reservations, ticketing, exchanges, refunds, and respond to inquiries from travel agencies and direct customers.

The role requires a minimum of 2 years in airline or GSA environments, strong GDS knowledge (prefer Amadeus), BSP ticketing experience, and excellent Portuguese and English language skills.