Applied AI Platform Lead - Remote (Portugal)

Sword

Portugal

Remote

EUR 90,000 - 130,000

Full time

11 days ago

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Job summary

Sword is seeking a Staff AI Product Manager for the Phoenix Platform, with remote work available in Portugal. You will own the Applied AI platform roadmap and work at the intersection of AI and product management, guiding agents, observability, and safety as Sword scales its AI-powered care solutions.

You will lead cross-functional efforts with Engineering, Clinical, Operations and Product teams to deliver high-value member experiences while balancing cost, latency, and model choices.

Qualifications

5+ years in product management with hands-on AI-powered product ownership.
Significant technical depth in AI and generative AI.
Experience deploying LLM-based features to real users, with observability and failure handling.
Ability to discuss AI/engineering topics and translate decisions to member experience.

Responsibilities

Own Sword’s Applied AI platform roadmap from strategy to upkeep.
Work at the AI/product management intersection with agents, evals, retrieves, and observability.
Own platform trade-offs: cost, latency, quality, and open-source vs in-house models.
Scope initiatives with Engineering, AI, and Product teams balancing reuse with differentiation.
Collaborate with Engineering, Product, Clinical, Operations to keep deliverables aligned to high-value experiences.
Maintain quality post-release and address safety with clinical leadership.

Skills

Product management

AI / Generative AI

LLM-based features

Team leadership

Communication

Technical depth in AI

Job description

You will lead cross-functional efforts with Engineering, Clinical, Operations and Product teams to deliver high-value member experiences while balancing cost, latency, and model choices.

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