Staff AI Product Manager, Phoenix Platform

Sword; Portugal; Remote; EUR 90,000 - 130,000; Full time

Job summary

Sword is seeking a Staff AI Product Manager for the Phoenix Platform, with remote work available in Portugal. You will own the Applied AI platform roadmap and work at the intersection of AI and product management, guiding agents, observability, and safety as Sword scales its AI-powered care solutions.

You will lead cross-functional efforts with Engineering, Clinical, Operations and Product teams to deliver high-value member experiences while balancing cost, latency, and model choices.

Qualifications

• 5+ years in product management with hands-on AI-powered product ownership.
• Significant technical depth in AI and generative AI.
• Experience deploying LLM-based features to real users, with observability and failure handling.
• Ability to discuss AI/engineering topics and translate decisions to member experience.

Responsibilities

• Own Sword’s Applied AI platform roadmap from strategy to upkeep.
• Work at the AI/product management intersection with agents, evals, retrieves, and observability.
• Own platform trade-offs: cost, latency, quality, and open-source vs in-house models.
• Scope initiatives with Engineering, AI, and Product teams balancing reuse with differentiation.
• Collaborate with Engineering, Product, Clinical, Operations to keep deliverables aligned to high-value experiences.
• Maintain quality post-release and address safety with clinical leadership.

Skills

Product management

AI / Generative AI

LLM-based features

Team leadership

Communication

Technical depth in AI

Job description

Staff AI Product Manager, Phoenix Platform

Remote - Portugal

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AIProficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

The Platform

The Phoenix platform is the continuous, connected intelligence layer that makes Sword’s AI Care solutions come alive. It provides the building blocks across member experience, clinician efficiency, and customer support for Sword’s products to ship integrated, delightful, and differentiated care.

By carefully designing and maintaining these blocks while driving AI innovation, the Phoenix Platform enables teams to ship fast and well without rework.

What you’ll be doing

• Own Sword’s Applied AI platform roadmap, from strategic initiatives and innovation bets through to platform upkeep;
• Work at the intersection of AI and product management, hands–on with the agents, evals, harnesses, and observability that our care products are built on;
• Own the trade-offs that shape the platform: cost, latency, quality, and when to move to open source models or bring something in-house;
• Scope initiatives with Engineering, AI, and Product teams, carefully balancing reusability with differentiation;
• Execute by iterating closely with Engineering, Product, Clinical, Operations to guarantee scope adapts and deliverables do not drift from high-value member experiences;
• Hold the quality bar, including after release. A model that degrades quietly in production is your problem;
• Own safety alongside our clinical team. Our agents talk to people about their bodies and their recovery, and you’ll know how we prevent, detect, and respond when they get something wrong.

What you need to have

• 5+ years in product management, including recent hands–on ownership of an AI-powered product;
• Significant technical depth in AI, generative AI in particular. You understand how models, prompting, retrieval, and agent architectures actually behave, not just what they’re supposed to do;
• You’ve put LLM-based features in front of real users and dealt with what came back: the evaluation, the annotation, the observability, the failure modes nobody predicted;
• You can hold your own in an AI or engineering discussion, and follow a nuanced technical decision through to what the member will actually experience;
• You disagree up and sideways. We expect pushback any time the member experience is being compromised, whatever the source;
• Ability to efficiently track the state of the art and, exercising sound product and technical taste, bring innovation;
• You write and speak clearly enough to cut through noise. At our size that’s a load-bearing skill, not a nice-to-have;
• You get real leverage out of coding agents: debugging, data analysis, production monitoring, small builds, one–off tooling, research, process automation. No slop;
• You can manage and grow a small product team.

*The range below reflects base, variable, and equity for this role.

This is a starting point, not a ceiling — once someone joins and proves they’re outlier talent, we adjust quickly to make sure their compensation matches their impact.

Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range

Country-specific benefits may vary and will be detailed separately.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

As set forth in Sword’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

At Sword, we use AI to surface the right information at the right moment. However, AI never replaces human judgment.