Application Support Specialist (L2/L3)

SOFYNE; Senhora da Hora; Presencial; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Intensive training program

Career development opportunities

Resumo da oferta

A technology consulting firm in Porto is seeking an Application Support Specialist (L2/L3) to provide global support for Manufacturing Execution System projects. The role involves deploying, configuring, and testing solutions, along with 24/7 shift support. Candidates should have a degree, preferably in IT or engineering, and skills in C#, .NET, and customer service. This position offers career development opportunities in consulting and leadership.

Qualificações

• Experience with on-site manufacturing and logistics execution software implementations.
• Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset.
• Degree Educated in Supply Chain and/or Manufacturing & IT Engineering.

Responsabilidades

• Manage client expectations for priority of support issues.
• Provide technical assistance to key users and deployed sites.
• Analyze issues and propose solutions or workarounds.

Conhecimentos

Customer services integrity and confidence

Good problem-solving skills

Strong customer orientation

Formação académica

Degree Educated

Supply Chain and/or Manufacturing & IT Engineering

Ferramentas

C#

.NET

HTML

CSS

jQuery

Descrição da oferta de emprego

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JOB SUMMARY

This role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...

JOB SUMMARY

This role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Management of client expectations for priority of support issue. L2 L3
• Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
• Offering activities of technical assistance to the site that have already deployed the solution in production
• Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
• In charge of the corrective code necessary to the maintenance activity
• In charge of the management of the application releases and application software deployment
• Performing audits for every site concerned by the support activity from a technical and organizational point of view
• Participating to the improvement of internal tools and process
• Building out a knowledge repository for all support queries and fixes
• 24/7 Shift support

HUMAN COMPETENCIES

• Customer services integrity and confidence
• Personable and committed
• Personal professional learning
• Self-motivated and diligent
• Results oriented
• Good problem-solving skills
• Ability to prioritize tasks and to work effectively under pressure
• Strong customer orientation
• Responsibility and good communication skills

TECHNICAL COMPETENCIES

Basic:

Nice to have:

• Experience with on-site manufacturing and logistics execution software implementations
• Knowledge of C#, .NET, HTML, CSS, jQuery
• Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset

Education

• Degree Educated
• Supply Chain and/or Manufacturing & IT Engineering

TRAINING

You will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.

CAREER DEVELOPMENT

If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.

SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005.

We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0.

With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers.

Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defense, consumer products and luxury sectors.

All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems.

Sofyne Active Technology is certified with the international standard ISO27001.

Key Figures:

• 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
• 200 experts
• 35 customers (ranked in the Fortune Global 500)
• 30 000 days of project / year

SOFYNE is a talent maker!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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